We are aware of an outage in Half Moon Bay affecting Skyline customers. Estimated time of restoration is 3:00AM 10/22/2026

Cruzio engineers have advised all at risk systems have been updated against today’s vulnerabilities. All services should be operational at this time. Some websites had their PHP version upgraded and may be offline due to incompatibility with newer PHP versions, impact on customer websites is being investigated further.

Due to a critical vulnerability in the underlying web technology (PHP) Cruzio is implementing an unplanned emergency maintenance on all web-hosting services including hosted websites and webmail. Client email services should remain active during this outage. Website services will be restored as they are patched and protected. Some web-hosting customers may need to take additional action to update their websites after this maintenance. Cruzio customer service will work to reach out to these customers as soon as we are able.

A power outage damaged some equipment that is resulting in some customers in the area losing service. Engineers are working on making repairs to restore those services as soon as possible.

Engineers were able to make repairs and get services back up and running. Any mail sent to domains on host13 web hosting server during the brief outage were queued and should start delivering soon if not already.

We are currently experiencing an outage for customers with mail and web hosting sites on server host13.cruzio.com. Engineers are currently investigating and will provide any updates we get before restoration. This is only effecting customers on host13 and no one else. Any mail sent to customers on this web server will be queued and then delivered once services are restored, so no mail will be lost during the outage.

Cruzio engineers are conducting emergency maintenance on upstream hardware serving some Wireless Pro customers in the Live Oak area. Service may be unavailable or intermittent during this window.

Engineers have replaced a piece of equipment that had failed and services should not be restored. If you are still experiencing any issues, please contact Technical Support.

We are currently experiencing a network outage that may be effecting some customers at Sashmill. Engineers are currently investigating the cause of the outage.

Cruzio engineers have advised recent changes have affected third-party mail client connectivity, and end-user mail settings may have been changed or reset. If you are experiencing connection issues using a third-party mail client, Cruzio technicians recommend checking your mail settings and ensure SSL is enabled. If you continue to experience any problems, please contact our technical support team for further assistance.