All services have been restored. If you are still experiencing any issues, please contact Technical Support.

A combination of power outage and equipment failure have caused a network outage in these areas for some customers. Cruzio engineers are en route to make repairs and restore services. Updates will be provided as we get them.

All systems have been restored. If you are still experiencing any issues, please contact Technical Support.

PG&E has missed their previous restoration window and has updated their estimated time of restoration to 7/14/26 at 6:00pm. We will continue to monitor the situation for further updates.

We are currently experiencing a PG&E power outage affecting some wireless customers in the East-side Santa Cruz/Capitola area. PG&E has advised their current estimated time of restoration is 7/14/26 at 3:30pm. We will continue to update this status page with more information as it becomes available.

Cruzio engineers will be conducting maintenance on upstream equipment serving some San Mateo/Santa Clara Wireless Pro customers on Thursday 7/16 between 12AM and 2AM. Service interruptions may occur during this window.

Cruzio engineers will be conducting maintenance on upstream equipment serving some Watsonville Wireless Pro customers on Wednesday 7/15 between 12AM and 2AM. Service interruptions may occur during this window.

Cruzio engineers have identified an issue causing service interruption for some users in the Watsonville area. We will update this network status as more information becomes available.

Update: Cruzio engineers have resolved the issue causing an outage for some customers in Watsonville. Service should now be back online.

Cruzio engineers have resolved an issue causing an outage for customers in the Butano Canyon area.

Cruzio engineers will be replacing core network hardware at our Fremont datacenter to increase performance and reliability between 12AM and 2AM on Tuesday 6//16//2026. This may cause a brief period of downtime for customers in Half Moon Bay and surrounding communities during that time period. This status will be updated once work is completed.

Update: Work was completed by 1:30am. Unfortunately, the outage time for customers was longer than anticipated due to problems with the configuration of the new equipment. We apologized for any problems you may have experienced between midnight and 1:30am.