This issue should now be resolved. However, if you are still experiencing any issues, please reach out to Technical Support.
7/27/2026 10:45 pm. – Network outage in Butano area
Some customers in the Butano area may be experiencing a network outage. Engineers are currently investigating and updates will be provided as we get them.
7/17/2026 1:15PM – Network outage in North Bay area [RESOLVED]
Engineers have finished making repairs and all services should now be restored. If you are still experiencing any issues, please contact Technical Support.
7/17/2026 11:45AM – Network outage in North Bay area
We are currently experiencing a network outage that may be effecting some customers in the north bay area. Engineers are currently investigating and updates will be provided as we get them.
7/16/2026 5:40PM – Outage in Portola Valley, Skyline, and Palo Alto areas [RESOLVED]
Engineers have finished making repairs and all services should now be restored. If you are still experiencing any issues, please contact Technical Support.
7/16/2026 3:30PM – Outage in Portola Valley, Skyline, and Palo Alto areas [UPDATE]
Engineers have identified equipment damaged from power issues and are preparing to install a replacement in order to restore services. Updates will be provided as we get them.
7/16/2026 2PM – Outage in Portola Valley, Skyline, and Palo Alto areas
Engineers are currently investigating the cause of the network outage again. Updates will be provided as we get them.
7/16/2026 11AM – Outage in Portola Valley, Skyline, and Palo Alto areas [RESOLVED]
All services have been restored. If you are still experiencing any issues, please contact Technical Support.
7/16/2026 10:30AM – Outage in Portola Valley, Skyline, and Palo Alto areas
A combination of power outage and equipment failure have caused a network outage in these areas for some customers. Cruzio engineers are en route to make repairs and restore services. Updates will be provided as we get them.
7/14/2026 – 6:10PM – Outage affecting Wireless customers in East-side Santa Cruz/Capitola areas [RESOLVED]
All systems have been restored. If you are still experiencing any issues, please contact Technical Support.
