02/10/2017 8:55pm Power Outage Downtown Affecting Business Broadband Network

This evening PG&E reported a major power outage around the downtown Santa Cruz area. Unfortunately, this affects some buildings in which Cruzio houses our radio distribution equipment. Cruzio technicians are actively working on a solution.

This only affects internet service for business broadband customers in and around the downtown area, and does not affect DSL or Velocity customers.

We apologize for the inconvenience, and are actively working on repairs.

01/31/2017 12:45pm – DSL Outage

Our DSL upstream provider is currently experiencing a network outage. We are working together to determine the extent of the outage as well as resolve the issue. This is effecting all legacy DSL customers. It may also be effecting some Velocity customers, but we have not yet been able to determine if this is the case. We will be posting more information as we get it.

1/25/2017 12:45PM – [UPDATE] fiber outage causing unexpected low speeds / packet loss

Our upstream fiber provider has informed us that the cause of the outage is a slide that has destroyed multiple infrastructure pathways including Cruzio’s fiber, PG&E power lines, as well as destroying a road.

There is currently no ETA for repair, although crews are on-site and will be working around the clock to restore services

We will update this status as new information becomes available.

1/25/2017 9:35AM – fiber issue causing unexpected low speeds / packet loss

Cruzio engineers are currently looking into an issue with our primary fiber connection for customers with Enterprise and Business Broadband services in the Santa Cruz area.  This is most likely due to a fiber cut.

Customers are currently on our backup connection, and will see slower than normal speeds and/or sporadic packet loss until this is resolved.  We will update this as soon as we can.

This will affect customers with Colocation, Enterprise, Business Broadband, Dedicated Business Broadband and Cruzioworks services.  Velocity, DSL, and dial-up customers are not affected.