3/21/2017 10:30pm Cruzio Main Network Maintenance

Cruzio technicians are working on a major equipment upgrade on our primary network.  This upgrade process can potentially cause mild issues for enterprise, dedicated business broadband, and business broadband customers.

These customers may experience brief instances of slower than usual speeds, but this should be resolved within the hour once the maintenance is complete.

We will update this status once the equipment upgrades are completed, we apologize for any inconvenience.

3/19/2017 10:35pm [UPDATE] – Fiber Outage causing unexpected low speeds / packet loss

The issues affecting Cruzio customers on our wireless network have been isolated to a problem with our primary upstream network provider. Their engineers have acknowledged the problem and are working to restore functionality.  There is currently no ETA for a resolution.

In the meantime Cruzio Internet traffic has been routed over our redundant backup system; and we will continue to update this status as more information becomes available. We thank you for your patience.

3/19/2017 3:00pm – Fiber Outage causing unexpected low speeds / packet loss

Cruzio engineers are currently looking into an issue with our primary fiber connection for customers with Enterprise and Business Broadband services in the Santa Cruz, Scotts Valley, and Watsonville areas.

This will affect customers with Colocation, Enterprise, Business Broadband, Dedicated Business Broadband and Cruzioworks services.  Velocity, DSL, and dial-up customers are not affected.

We will post updates and developments here as we get them. We thank you for your patience.

3/16/2017 12:00am – Wireless Outage in Watsonville, Scotts Valley, East San Jose, and Oakland Road Area

There is currently a wireless outage at one of our wireless sites affecting customers in Watsonville, Scotts Valley, East San Jose, and Oakland Road area. This outage only affect Cruzio customers on the Business Broadband and Enterprise networks in these areas; customers with Velocity or DSL connections are not affected. Engineers are investigating the cause of the outage. This status will be added to as we receive updates. Thank you for your patience.

03/6/2017 7:57pm – Web hosting server host2 down

A technician is in route to our Data Center to reboot Web hosting server host2.cruzio.com. Services are expected to be up by 8:30am. . This will only effect web hosting customers with
services on host2. Email will be queued up and delivered once the services are restored. We apologize for any inconvenience and will post an update as soon as services are restored on host2.