Cruzio Newsletter - Number 7, May 16, 1997
Table of Contents
1. About this newsletter.
2. Cruzio classes beginning!
3. Cruzio opens new, bigger office and expands staff.
4. Many thanks to our users - Cruzio wins awards.
5. Busy signals expunged.
6. Upgrading your system? Please ask us for new instructions.
7. Custom domain names: Cruzio rules on setting them up.
8. Memorial weekend hours.
9. For customers with custom domain names - getting bogus bills.
10. 56K modems.
11. Cruzio replacing hardware.
12. System downtime -- Sunday mornings before 8am.
13. Cruzio Online Support Center .
14. How to reach Cruzio (dial-in or tech support).
1. About this Newsletter.
Cruzio doesn't like to waste bandwidth with extra email, but
we sometimes have events and announcements that users need
to know about. This seems like the most efficient way to let
people know what's happening. Hope it's helpful. Please email
support@cruzio.com with any comments or questions.
2. Cruzio classes beginning!
At last, Cruzio is starting up classes to help folks learn about
how to buy a computer, get on the Internet, and create web pages.
The classes begin on June 2nd. Please check out
http://www.cruzio.com/classes
on the World Wide Web to see our schedules and class descriptions,
and/or call and we will send you a brochure. Of course, Cruzio
users will get a discount.
3. Cruzio opens new, bigger office and expands staff.
As of April 1st (April Fools Day? Ahem...) Cruzio opened a spiffy new
office with lots of room for customer service. Our service hours are
still 12-6pm Monday through Friday, 10am-2pm on Saturday for the
time being.
We've added many valuable new members to our highly professional,
competent staff. Our latest addition is Jay, our new network
engineer, who'll be working with Chris.
4. Many thanks to our users - Cruzio wins awards.
This year, Cruzio won the Good Times' "Best Local Internet
Service Provider" award, and our web site (www.cruzio.com) won the
"Best Web Site" Goldie (first place) award from the Santa Cruz
Metro. We're very proud to be thought of so highly by the Santa
Cruz community. Thanks very much for your support and contributions!
5. Busy signals expunged.
Cruzio's system for avoiding busy signals for dial-in users is working
very well. We've been able to anticipate modem usage and avoided all
but a few minutes of occasional busy signals for the last 8 months.
Hope that you are enjoying it. Many thanks to our esteemed staff member
Judy for her hard work in this area.
We've also greatly reduced busy signals on our tech support and sales
lines. We've added extra staff and more service lines with excellent
results.
6. Upgrading your system? Please ask us for new instructions.
If you are upgrading, say from Windows 3.11 to Windows 95
or from Macintosh 7.5 to Macintosh 7.6, we have instructions
for you. The software you will use to connect to the Internet is
different when you switch from one version of an operating system to
another, and the latest stuff is usually the best and easiest to
use. Please call tech support (459-6301), drop by our spiffy new
downstairs office at 903 Pacific, or check out our web instructions
(www.cruzio.com/support and take the link about "Configuring and
Using Your PPP Account") to get the instructions you need.
7. Custom domain names: Cruzio rules on setting them up.
When you want to register a custom domain name on Cruzio, please
contact us. There is a form we need you to fill out and procedures
that we follow. Please do not try to register the name directly
with the InterNIC -- we will refuse it. Thanks.
8. Memorial weekend hours.
Cruzio will be closed on Monday, May 26, 1997 for Memorial Day. Our
downstairs office will be closed on the Saturday before Memorial Day
(May 24), but we will be answering tech support calls and, of course,
monitoring the system 24 hours a day as always.
9. For customers with custom domain names - getting bogus bills.
The InterNIC has been sending out bogus bills and late notices to
many -- some in the industry suspect almost all -- domain names
registered since last summer. Cruzio has been dealing with hundreds
of double- and triple- notices on accounts already paid. We answer
the InterNIC promptly with payment information and usually the matter
is cleared up quickly. If you receive a notice of an unpaid bill, and
you believe you should not be getting this bill, please forward a
copy to nic@cruzio.com. We almost always have our own copy as well,
but we will double check to make sure your bill has been dealt with.
10. 56K modems.
There's a lot of buzz these days about 56k modems, which, if all
circumstances are right, work much faster than the 33.6k models.
Cruzio is looking forward to supporting these modems some time in
the future. At the moment, however, there are two competing standards
(somewhat like the old VHS vs. Beta wars in video players) and no
clear winner has yet emerged. Also, actual usage reports on these modems
have been very disappointing. We are waiting to see what happens with
this technology before we invest in it.
11. Cruzio replacing hardware.
No specific news on this front. We just want to let people know that
we do have new hardware for some of our servers and that we are
working on replacing equipment. Thanks for your patience.
12. System downtime -- Sunday mornings before 8am
Just a reminder that Cruzio is down early every Sunday morning
for system maintenance. Downtime is somewhere between 4 am to 6 am
most Sundays, but occasionally we have the system down until 8am.
13. Cruzio Online Support Center
Check out the ever improving Online Support Center by pointing
your web browser to http://www.cruzio.com/support
You'll find information about using your Cruzio account and
the Internet, publishing your web pages, easy to use web pages
for diagnosing problems, Cruzio modem pool usage reports, links
to popular Mac and Windows software archives and more.
14. How to reach Cruzio (dial-in or tech support)
To dial in to Cruzio, set your software to dial one of the numbers
below (note: we've expanded and joined modem pools, so you may be
using another number. If so, don't worry, it still works just fine).
33.6 kbps or 28.8 kbps modems: 459-6230
14.4 kbps modems: 459-6200
9600 bps modems: 423-1987
2400 bps modems: 423-9995 ONLY accessible with a BBS (text-only) account
To call Cruzio, use one of these numbers:
423-1162.................Our main number, to leave a message
423-7529.................Our status line, to report or check on
system problems
459-6301.................Our "human line", from 12-6 Monday through
Friday. Talk to a human being.
To send email to Cruzio, use one of these addresses:
support@cruzio.com.......for technical support
office@cruzio.com........for billing and ordering information
webmaster@cruzio.com.....for questions about Cruzio's World Wide
Web service
To reach the Cruzio Information Center, for online technical and
sales information:
http://www.cruzio.com/support
Thanks very much from Cruzio:
Chris, Peggy, John, Deana, Judy, Julianne, PK, Gloria, Holly,
Alex, Kathy, Mark, Jorge, Georgette, JJ, and Jay (the grownups);
Jake and Annika (the kids)
