While the network has been up, due to ongoing site electrical infrastructure further interruptions may still occur. Cruzio engineers will coordinate with on site contractors to minimize impact to customers. Thank you for your patience.

Unfortunately repairs are taking longer than expected and involves having facility electrical systems repaired by outside contractors who assure us work should be completed very shortly. Updates will be posted as we get more information.

Cruzio engineers have advised PG&E will be conducting maintenance to power equipment at Black Mountain, which feeds upstream infrastructure equipment providing service to some wireless subscribers in La Honda and Palo Alto areas on Wednesday 1/14/26 8:00am-4:00pm. There will be a few brief interruptions during this time. Cruzio technicians will keep downtime as minimal as possible.

Cruzio engineers are still assessing an upstream issue affecting connectivity to some customers in the El Granada & Half Moon Bay areas, and have extended the estimated time of recovery to 6:00pm 1/13/26. We will continue to update this page with more information as it becomes available.

Engineers are still currently investigating the issue. Our current estimation for resolving the outage is 3pm. Updates will be posted as we get more information.

Some customers in the Half Moon bay area may be experiencing network issues. Engineers are currently investigating and will be providing updates as soon as we get more information.

Cruzio engineers have completed emergency maintenance on hardware serving Scotts Valley Wireless Pro customers. Service should be back up and running. Please contact us if your service has not returned.

Cruzio engineers will be conducting maintenance on upstream infrastructure equipment providing service to some wireless subscribers in Watsonville on Tuesday 12/30/25 10:00pm-2:00am. There will be a few brief interruptions during this time. Cruzio technicians will keep downtime as minimal as possible.

Cruzio engineers will be conducting emergency maintenance on upstream infrastructure equipment providing service to some wireless subscribers in Pescadero on Monday 12/29/25 between 2:00pm – 2:30pm. There will be a few brief interruptions during this time. Cruzio technicians will keep downtime as minimal as possible.

The network outage that was affecting wireless customers in downtown, midtown, harveywest, and westside Santa Cruz has been resolved. If you are still experiencing any trouble please leave a message with our tech support line, we will be back in the office tomorrow at 9am