10/12/2026 3:15pm – Web hosting server host13 down

We are currently experiencing an outage for customers with mail and web hosting sites on server host13.cruzio.com. Engineers are currently investigating and will provide any updates we get before restoration. This is only effecting customers on host13 and no one else. Any mail sent to customers on this web server will be queued and then delivered once services are restored, so no mail will be lost during the outage.

09/30/2026 8:00am – Third-Party Mail Client Connection Failures

Cruzio engineers have advised recent changes have affected third-party mail client connectivity, and end-user mail settings may have been changed or reset. If you are experiencing connection issues using a third-party mail client, Cruzio technicians recommend checking your mail settings and ensure SSL is enabled. If you continue to experience any problems, please contact our technical support team for further assistance.