Over the weekend, Cruzio experienced a malicious cyberattack that caused temporary disruptions to our website, customer email, and some hosted domains.

Our technical team responded immediately, isolated the affected systems, and began the recovery process. All affected services have now been restored. At this time, we have found no indication that customer account information or customer data was accessed or compromised.

We are continuing to investigate the incident and will take additional measures to secure our systems and reduce the likelihood and potential impact of a similar event in the future.

We apologize for the disruption and appreciate our customers’ patience while we worked to restore services.

Cruzio has been experiencing an outage that affects accessing various cruzio.com and related websites. Engineers are currently working on the issue and hope to have it resolved soon. This should not be effecting any network connections.

Engineers have completed repairs and confirmed restoration of services. If you are still experiencing any issues, please contact Technical Support.

Some customers in this area may be currently experiencing a network outage. Engineers are en route to investigating the cause of the outage. Updates will be posted as more information comes in.

Cruzio engineers will be conducting maintenance on upstream equipment serving some wireless customers in the Half Moon Bay/El Granada area. We expect downtime of up to two hours during this window, but will try to keep downtime as minimal as possible.

Cruzio engineers will be conducting emergency maintenance on upstream hardware serving some Wireless Pro customers in Midtown Santa Cruz, today between 2:00PM and 4:00PM. There will be brief periods of downtime during this window. We will keep downtime as minimal as possible.

Cruzio engineers have identified an issue with the server hosting former Coastside domains. Our upstream server provider is working to restore their data center’s operations. At this time, their estimate for time until restoration is 10-16 hours, or potentially longer, depending on the extent of the problem.

Cruzio engineers will be conducting maintenance on upstream equipment serving some wireless customers in the Palo Alto area on Monday 8/10 between 11AM and 3PM. Service interruptions may occur during this window. Technicians will keep downtime as minimal as possible.

Cruzio will need to perform some emergency maintenance which will be effecting some wireless customers on the west side of Santa Cruz. The issue being addressed may be causing slower speeds for some wireless customers. The interruption should be no more than a few minutes and should happen at exactly 5pm. We apologize for the inconvenience.

Mail services should now be back to fully restored status. If you are still experiencing any issues, please contact technical support.