Engineers were able to make repairs and get services back up and running. Any mail sent to domains on host13 web hosting server during the brief outage were queued and should start delivering soon if not already.
10/12/2026 3:15pm – Web hosting server host13 down
We are currently experiencing an outage for customers with mail and web hosting sites on server host13.cruzio.com. Engineers are currently investigating and will provide any updates we get before restoration. This is only effecting customers on host13 and no one else. Any mail sent to customers on this web server will be queued and then delivered once services are restored, so no mail will be lost during the outage.
10/12/2026 12:00PM-1:00PM – Emergency Maintenance affecting some Wireless Pro customers in the Live Oak area
Cruzio engineers are conducting emergency maintenance on upstream hardware serving some Wireless Pro customers in the Live Oak area. Service may be unavailable or intermittent during this window.
10/01/2026 10am – Network outage at Sashmill [RESOLVED]
Engineers have replaced a piece of equipment that had failed and services should not be restored. If you are still experiencing any issues, please contact Technical Support.
10/01/2026 12am – Network outage at Sashmill
We are currently experiencing a network outage that may be effecting some customers at Sashmill. Engineers are currently investigating the cause of the outage.
09/30/2026 8:00am – Third-Party Mail Client Connection Failures
Cruzio engineers have advised recent changes have affected third-party mail client connectivity, and end-user mail settings may have been changed or reset. If you are experiencing connection issues using a third-party mail client, Cruzio technicians recommend checking your mail settings and ensure SSL is enabled. If you continue to experience any problems, please contact our technical support team for further assistance.
09/22/2026 2:15pm – Network outage in La Honda area [RESOLVED]
Repairs have been made and all services should now be restored. If you are still having any issues, please contact technical Support.
09/22/2026 1pm – Network outage in La Honda area
Some customers in the La Honda area may be experiencing a network outage. Engineers are currently investigating and updates will be provided as we get more information.
09/17/2026 10pm – Network outage in El Granada/North HMB area [RESOLVED]
Engineers were able to find and resolve the issue causing networking issues. If you are still experiencing any issues, please contact Technical Support.
09/17/2026 6pm – Network outage in El Granada/North HMB area
We are currently experiencing a network outage that may be effecting some customers in this areas. Engineers are currently investigating and updates will be provided as we get them.
