Cruzio network engineers have identified a problem with our upstream connection out to the internet, possibly due to a cut/break in our fiber.  Customers are currently on our backup wireless connection.

If you are currently experiencing much slower than expected download speeds, it is most likely a current issue with Cruzio’s connection to the internet and not a localized problem with your own radio or equipment.

We hope to have this fixed as soon as possible.

Customers that are affected:
– Enterprise wireless customers in the Santa Cruz, Seabright, Live Oak, and Capitola areas
– Business broadband wireless and in-building wired customers in the Santa Cruz, Seabright, Live Oak, and Capitola areas
– Colo customers
– Cruzioworks coworking and office customers

Customers that will not be affected:
– All Velocity customers
– All DSL customers
– Enterprise wireless customers in the Westside Santa Cruz, Scotts Valley, Aptos, and Watsonville areas
– Business broadband wireless and in-building wired customers in the Westside Santa Cruz, Scotts Valley, and Watsonville areas
– All dial-up customers