Cruzio engineers have restored services on web hosting server host10.cruzio.com. Any email sent to customers on this server was queued up and is now being delivered.
12/25/2019 3:45am – Host10 Down
Cruzio engineers are currently investigating an outage on web hosting server host10.cruzio.com. This should only effect customers with web hosting services on host10. Any email sent to customers on this server will be queued up and delivered once host10 service is restored.
12/24/2019 4:00AM – PG&E related outage on Westside and Circles [UPDATE]
PG&E has restored electrical service to this area and all affected customers should now be back online. If you are still encountering issues getting online, please try power cycling your equipment.
12/24/2019 12:00AM – PG&E related outage on Westside and Circles
Due to a PG&E outage affecting the westside and circles neighborhood, the networking equipment that serves customers with Wireless, Dedicated, and Certified Broadband access in these areas is currently offline. PG&E has a repair ETA of 3:15AM. Cruzio engineers will deploy battery backup equipment if this ETA extends to later in the morning.
12/22/2019 8:20AM – PG&E related outage in Westside
Due to the PG&E related power outage, the networking equipment that serves customers with Wireless, Dedicated, and Certified Broadband access in Westside is currently offline. Cruzio technicians are in route to provide backup power to the affected equipment.
12/21/2019 9:50AM – Equipment issues at mountaintop site. [RESOLVED]
As of 9:40AM the issue affecting customers has been resolved.
12/21/2019 7:15AM – Equipment issues at mountaintop site.
Cruzio technicians are currently working on an issue with routing equipment at one of our mountaintop sites. This will affect business broadband and enterprise customers in Gilroy, Watsonville, Scotts Valley, and Aptos areas. We apologize for any downtime. We are currently working on the problem.
12/19/2019 12:50PM – maintenance in San Jose & Portola Valley [COMPLETE]
This maintenance has been completed and all customer access services have been restored.
12/19/2019 12:05PM – maintenance in San Jose & Portola Valley areas
Cruzio engineers have scheduled a maintenance window to upgrade networking equipment that serves customers in the San Jose and Portola Valley areas.
This will affect customers with Certified, Wireless, Dedicated, and Enterprise Broadband access services.
This is scheduled for Thursday, December 19th 2019 at 12:00PM to 4:00PM.
We expect actual customer downtime to be less than 5 minutes.
12/19/19 11:30am – Dialup issues on some service numbers [RESOLVED]
The issue affecting Dialup customers dialing out to some service telephone numbers has been resolved.
