Some customers in the Eastside Santa Cruz area with Wireless, Certified, Dedicated, and Enterprise access service will see a brief downtime as we cycle battery backup equipment at our main service distribution site.
11/27/2019 11:45AM – Emergency Wireless Maintenance in Beach Flats and Westside Santa Cruz [COMPLETE]
Cruzio engineers have completed their work and Wireless customers in Beach Flats and Westside Santa Cruz should now be back online.
11/27/2019 11:30AM – Emergency Wireless Maintenance in Beach Flats and Westside Santa Cruz
Some customers in the Beach Flats and Westside Santa Cruz area with Wireless, Certified, Dedicated, and Enterprise access service will see a brief downtime as we cycle battery backup equipment at our main service distribution site.
11/27/2019 12:32PM – Weather related outages [UPDATE]
Cruzio Engineers have restored service to the remaining customers on the Westside.
Power will be restored to equipment in Capitola as soon as access is available.
11/26/2019 11:24PM – Weather related outages [UPDATE]
We are still working to restore service to a segment of customers on the Westside.
Cruzio Engineers are enroute to restore power to equipment in Capitola.
11/26/2019 10:55PM – Weather related outages [UPDATE]
All power to our infrastructure has been restored. Cruzio Engineers are working to restore the final segment of customers on the Westside of Santa Cruz.
Cruzio Engineers are aware of a power outage on 41st ave in Capitola and are monitoring.
11/26/2019 09:22PM – Weather related outages [UPDATE]
Due to severe weather, our network may be impacted. We will be responding to impacted parts of our network accordingly.
Update: Confirmed PG&E power outage affecting the Westside of Santa Cruz.
Update: Confirmed PG&E power outage affecting the Live Oak area.
11/26/2019 08:50PM – Weather related outages
Due to severe weather, our network may be impacted. We will be responding to impacted parts of our network accordingly.
Update: Confirmed PG&E power outage affecting the Westside of Santa Cruz.
11/18/2019 9:49PM – PG&E related outage in Harvey West area [RESOLVED]
The PG&E outage affecting customers in the Harvey West and lower Graham Hill road area has been resolved.
11/18/2019 9:01PM – PG&E related outage in Harvey West area
The networking equipment that provides customers in the Harvey West and lower Graham Hill road areas with Wireless and Certified access services has lost power due to a PG&E power outage.
There will be customer impacting downtime during this event but we expect to restore service to these customers by 10AM Tuesday 11/19, or sooner depending on PG&E restoring power.
This will not affect customers with DSL and Velocity access services.
