Our upstream email partner is conducting server maintenance on hardware that serves Cruzio emails. This maintenance will be Wednesday 6:00pm – 8pm. Cruzio email customers may notice intermittent connection and webmail issues when accessing mail during this maintenance.
3/31/20 4:05PM – Service interruption for some wireless pro and dedicated customers on the West Side [UPDATE]
Cruzio engineers have resolved the issue, and all affected customers should now be back online.
3/31/20 4:05PM – Service interruption for some wireless pro and dedicated customers on the West Side
Some wireless pro and dedicated customers in the west side and circles areas of Santa Cruz are experiencing an interruption in service, and Cruzio engineers are investigating the issue. We will update this message as more information becomes available.
3/29/20 6:40PM – Service interruption for some Wireless Pro and Dedicated customers in Scotts Valley [RESOLVED]
Cruzio engineers are investigating a service outage affecting some Wireless Pro and Dedicated Wireless customers in Scotts Valley. Cruzio technicians are currently rolling out to diagnose and repair the issue.
Update: This is resolved. As of 6:40 PM, our equipment has been restored and all affected customers should be back online.
3/29/20 5:25pm – Service interruption for some Wireless Pro and Dedicated customers in Scotts Valley
Cruzio engineers are investigating a service outage affecting some Wireless Pro and Dedicated Wireless customers in Scotts Valley. Cruzio technicians are currently rolling out to diagnose and repair the issue.
3/27/20 2:45PM – Brief drop in connectivity for some customers
Cruzio engineers have confirmed that there was a brief period of downtime due to a temporary issue on our primary path. Our network automatically swapped to our backup link. Some customers may have noticed a brief period of downtime while our traffic was re-routed.
3/25/20 1:00PM – DNS issue disrupting some connections [RESOLVED]
Cruzio engineers have resolved the issue, and all affected Wireless Pro, Dedicated, and Fiber connections should now be back online.
3/25/20 9:30AM – DNS issue disrupting some connections [UPDATE]
Cruzio engineers have determined that one of our main DNS servers is experiencing a denial of service attack. This may disrupt connectivity for some of our Dedicated, Wireless Pro, and Fiber customers. We will update this status message as more information becomes available.
3/25/20 9:30AM – DNS issue disrupting some connections
Cruzio engineers are investigating a DNS issue affecting connectivity for some customers on our network. We will update this network status with more information as it becomes available.
3/20/2020 8:15AM – Service interruption for some Wireless Pro and Dedicated customers in the downtown Watsonville area [RESOLVED]
Cruzio engineers have resolved the issue, and all affected Wireless Pro and Dedicated connections should now be back online.
