This outage has been resolved.

Customers with Wireless Pro, Dedicated, and Enterprise Access service in the Downtown Santa Cruz area are currently experiencing a service outage.

We are working on a fix for the issue and we will post updates as they develop.

This only affects customers with Wireless fed services that are in the Downtown Santa Cruz area; Velocity,  DSL and Dialup services are not affected.

This network maintenance is now complete.

We are performing scheduled maintenance to upgrade networking equipment that serves customers in the Watsonville area.  We expect customer downtime to be less than 5 minutes.

This maintenance was completed as of 11:59AM.

We are performing scheduled maintenance to upgrade networking equipment that serves customers in the Westside Santa Cruz area.  We expect customer downtime to be less than 15 minutes.

[Update]: Our Engineers have identified the issue. At this time, we believe the issue to be resolved.

If you are still not online, please restart your Gigacenter, or your Router (if you do not rent from us). You can do this by unplugging the power cord from the wall, leaving this unplugged for 15 seconds, and then plugging it back in.

Once your Power, Broadband, and Service light are on green: Internet should be restored. (Other devices may have different status indicators)

If this does not restore your service, please give our customer service line a ring, and we will get back to you as soon as we are back in the office tomorrow morning.

[Update]: There are continued issues with the fiber optic service in downtown Santa Cruz. Engineers are currently investigating.

We apologize for any inconvenience during this time, we will provide updates as soon as they are available.

At around 4:40pm, some customers with a fiber optic connection in downtown Santa Cruz may have experienced a slight blip in service.

Our Engineers have found and resolved the issue and we believe service should be up and running again.