Cruzio email customers are still unable to receive email, send email or access webmail. The engineers that have been working diligently to solve this persistent problem are closing in on a solution and this should be resolved soon. This issue is not affecting customers with hosting email accounts.
We will update this status message when we have further information.
Cruzio email customers may not be able to pull any new mail, send new mail, or access webmail. There is no ETA at this time, but engineers are aware of and actively working on the problem. This issue is not affecting customers with hosting email accounts. We will update this status message when we have further information.
Technicians were able to fully restore connectivity to the affected Wireless Pro and Certified customers at around 6am this morning Sunday 4/26/20. We appreciate your patience.
Due to the PG&E related power outage, the networking equipment that serves customers with Wireless, Dedicated, and Certified Broadband access in Westside is currently offline. Cruzio technicians are in route to provide backup power to the affected equipment.
PG&E has completed their maintenance and all affected customers should now be back online.
The PG&E downtime estimate has been extended past the initial estimated time of one hour, and Cruzio technicians are en-route to provide additional battery backup power to the equipment at this site.
Cruzio engineers have scheduled a service-impacting maintenance window to the networking equipment that serves customers in the Watsonville area of Santa Cruz county.
This is scheduled for Tuesday, April 28th, 2020 at 10:00 PM and will last until Wednesday, April 29th at 2:00 AM. Customer downtime is expected to be no more than 1-2 minutes during the length of this maintenance window.
This will affect customers with Certified, Wireless, and Dedicated Broadband access services. This will not affect Velocity or DSL services.
The PG&E maintenance window has been extended to 4/24 from 4:30pm through 7:30pm. Cruzio does not expect for there to be any downtime as our equipment is powered by battery backup units, but there is a possibility that service could be temporarily interrupted if PG&E’s maintenance takes longer than estimated.
PG&E will be conducting maintenance in the area that powers Cruzio equipment that serves wireless customers in the Harvey West area. Cruzio has battery backup power in place for this maintenance, but there is a chance that an extended maintenance window could temporarily disrupt service for these customers.
Cruzio engineering and a Cruzio vendor will be working in the data center at 877 Cedar on Tuesday 4/14 and Wednesday 5/15 to install a new primary UPS (uninterruptable power supply). We don’t anticipate any downtime or issues with this installation, but there will be people working in the space for most of both days
