2017-04-30 – 4:00pm Fiber outage

Cruzio engineers are currently looking into an issue with our primary fiber connection for customers with Enterprise and Business Broadband services in the Santa Cruz, Scotts Valley, and Watsonville areas.

We have escalated to our upstream provider, who are working on a fix for the issue.

This will affect customers with Colocation, Enterprise, Business Broadband, Dedicated Business Broadband and Cruzioworks services.  Velocity, DSL, and dial-up customers are not affected.

We will post updates and developments here as we get them. We thank you for your patience.

4/29/2017 – 7:15am [Resolved] Downtown Power Outage

This morning around 6am PG&E power was lost for part of downtown Santa Cruz, including our office building. While our networking equipment is on backup power, some customers may have experienced downtime during the switch to redundant power. Power was restored the majority of downtown at 7:15am, including all major Cruzio infrastructure. We apologize for any inconvenience.

04/19/2017 9:00am – [UPDATE] Fiber Outage Causing Slow Speeds

The source of the fiber break has been tracked down to a damaged telephone pole, and PG&E has crews on-site working to repair the damage. Fiber technicians will work to restore the service once PG&E has finished their repairs. There is no ETA at this time, and traffic will continue to route over our backup link until the fiber line is repaired. We will update this network status as more information becomes available.