Cruzio engineers will be performing maintenance on equipment that serves Point to Point and Dedicated Wireless customers in Mt. Allison, Los Gatos and San Jose on Thursday 9/10/20, between 11AM to 3PM. There will be a few brief interruptions throughout this maintenance window.
9/8/2020 10PM – 2AM – Wireless Pro and Dedicated maintenance scheduled for Santa Cruz [COMPLETE]
Cruzio engineers will be performing maintenance on equipment that serves Wireless Pro and Dedicated customers in Santa Cruz on Tuesday 9/8/2020, between 10PM to 2AM. There will be a few brief interruptions throughout this maintenance window.
Update: Engineers have completed this work and all services should be up and operational.
9/9/2020 2PM – 4PM – Wireless Pro and Certified maintenance scheduled for 402 Ingalls Street
Cruzio engineers will be performing maintenance on equipment that serves Point to Point and Certified Wireless customers at 402 Ingalls Street on Wednesday 9/9/2020, between 2PM to 4PM. There will be a brief interruption of service during this maintenance window.
9/8/2020 11PM – Infrastructure maintenance for DSL and Velocity customers
Beginning at 11PM tonight our upstream partner will be conducting maintenance on copper infrastructure that provides service to some DSL and Velocity customers. Downtime is not expected, but will be brief if it occurs. This maintenance is scheduled to complete at 1AM, and will not affect other services.
9/8/2020 11AM – Emergency Wireless Pro maintenance for some Mid-Town, Live Oak, and East Side Santa Cruz [RESOLVED]
The maintenance has been completed.
9/8/2020 10:30AM – Emergency Wireless Pro maintenance for some Mid-Town, Live Oak, and East Side Santa Cruz
Cruzio engineers will be performing emergency maintenance on equipment that serves some Wireless Pro customers in the areas of mid-town, Live Oak, and East Side Santa Cruz. Downtime will be brief during this window.
9/8/2020 10PM – 2AM – Wireless Pro and Dedicated maintenance scheduled for Santa Cruz
Cruzio engineers will be performing maintenance on equipment that serves Wireless Pro and Dedicated customers in Santa Cruz on Tuesday 9/8/2020, between 10PM to 2AM. There will be a few brief interruptions throughout this maintenance window.
9/4/20 2:20PM – Connectivity issue at Piedmont Court building [RESOLVED]
Our engineers have resolved the connectivity issue. If any affected customers are still having any issues, please contact Cruzio customer service.
9/4/20 1:45PM – Connectivity issue at Piedmont Court building
Cruzio engineers are on-site to resolve a connectivity issue at the Piedmont Court building in downtown Santa Cruz.
9/3/20 11:59PM – Network maintenance for Velocity and DSL customers
Tonight, 9/3/20 at 11:59PM, our upstream partner for copper services will be conducting maintenance on their infrastructure. This maintenance will temporarily impact connectivity for some DSL and Velocity customers. Expected downtime is approximately 10 minutes.
