Cruzio engineers will be replacing equipment at 1205 Pacific in Downtown Santa Cruz to resolve an issue with sporadic packet loss.  This will cause a few moments of downtime to customers with Certified Broadband connectivity in that building.  This maintenance will be completed by 11:00AM.

Our upstream provider’s hardware failure has been repaired, and all Velocity circuits should be surfing at this time. If you are unable to surf, please try power cycling your equipment. Thanks for your patience.

We are investigating reports of a hardware failure in our upstream provider’s data center. This equipment serves some of our Velocity customers, and will not affect other services such as Wireless Pro. We will update this message as more information becomes available. We appreciate your patience.

The emergency maintenance is complete and service has been restored to all legacy DSL circuits. If you are still experiencing a connectivity issue, please try power cycling your equipment. Thank you for your patience.

As of Monday, 9/24/18 at 12:45am, some legacy DSL customers may be affected by emergency maintenance that is being performed by our upstream DSL provider. This emergency maintenance is expected to last several hours. This maintenance will not affect other services, including Velocity or Wireless Pro. We appreciate your patience.

Engineers have completed all work. All customers effected by this maintenance should be back up and running.

We have restored access to all customers except for offices at the University Town Center in downtown Santa Cruz.

Cruzio has scheduled a maintenance window for the networking equipment that provides internet access for customers with Wireless, Certified, Dedicated, and Enterprise broadband access services in the downtown, West Cliff, Beach Flats, and Live Oak areas of Santa Cruz.

This maintenance window is scheduled for Wednesday, September 19th 2018 between 10:00PM to 2:00AM.

We are expecting customers to see less than fifteen minutes of service downtime during the above scheduled window.

This maintenance will only apply to customers with Wireless, Certified, Dedicated, and Enterprise broadband services. Velocity and DSL access services will not be affected.

At 7:14pm this evening, we experienced an outage at one of our network nodes. Cruzio technicians responded immediately, and were able to quickly resolve the issue, restoring connectivity by 7:26pm. This affected some Wireless Pro and Certified Building customers in the areas between Downtown Santa Cruz and 41st Ave. Velocity, email, hosting, and all other customers were not affected by this outage. Thank you for your patience.

This outage has been resolved.