The restoration of email for secondary mailboxes is now complete for all of our secondary domains. This includes ebold.com, scschop.com, elgatito.com, rattlebrain.com cruziolatino.com, icogitate.com
, calcentral.com, skyhighway.com, and baymoon.com.
If you have a mailbox with one of these domains and you are missing any email prior to October 31st, please give our customer service a call at 831-459-6301 or submit a trouble ticket online at http://cruzio.com/member-tools/support-center/ and we will look into the issue for you. Thank you for your patience.
The issue was resolved as of 8:30am this morning. All service has been restored. We thank you for your understanding and hope you have a great day!
Cruzio network engineers have identified the issue affecting Business Broadband service to some customers in Downtown Santa Cruz; however are waiting for access to problem hardware. Current estimated time for a fix is later this morning. We thank you for your patience.
Cruzio engineers are currently investigating an outage with our wireless networking gear for some of our Downtown Santa Cruz area customers with Enterprise, Dedicated Business Broadband, and Business Broadband services. Velocity and DSL customers are not affected.
On November 1st, our secondary mail server crashed and mailboxes were unable to
send and receive email. On November 2nd, our engineers restored the server and all
the mailboxes that were previously inaccessible were all able to send and receive email.
Any pre-existing email needed to be restored from backups after the server
restoration. ebold.com, scschop.com, elgatito.com, rattlebrain.com cruziolatino.com, icogitate.com
have all been restored. calcentral.com skyhighway.com and baymoon.com should be fully restored
soon.
Unfortunately, the passwords to mailboxes on skyhighway.com and rattlebrain.com
could not be recovered and if you have one of these email addresses, your password
will need to be reset.
If you able to log in to the primary cruzio.com mailbox, your skyhighway.com or
rattlebrain.com password can be reset by going to your mail tools here:
http://members.cruzio.com/newadmin/ and logging in as the cruzio.com user.
If you are unable to access the primary cruzio.com mailbox please call us at
831.459.6301 and we will give you a temporary password which will allow you to log
in directly and change the password.
We apologize for the inconvenience and thank you for your patience.
On November 1st, our secondary mail server crashed and and mailboxes were unable to
send and receive email. On November 2nd, our engineers restored the server and all
the mailboxes that were previously inaccessible, and they were all up and running
and able to send and receive email.
Any pre-existing email needed to be restored from backups after the server
restoration. ebold.com, scschop.com, elgatito.com, cruziolatino.com, icogitate.com
have all been restored. calcentral.com and rattelbrain.com should be fully restored
today. skyhighway.com and baymoon.com should be fully restored within a couple days.
Unfortunately, the passwords to mailboxes on skyhighway.com and rattlebrain.com
could not be recovered and if you have one of these email addresses your password
will need to be reset.
If you able to log in to the primary cruzio.com mailbox, the skyhighway.com and
rattlebrain.com password can be reset by going to your mail tools here:
http://members.cruzio.com/newadmin/ and logging in as the cruzio.com user.
If you are unable to access the primary cruzio.com mailbox please call us at
831.459.6301 and we will give you a temporary password which will allow you to log
directly and change the password.
We apologize for the inconvenience and thank you for your patience.
On November 1st, one of our email servers crashed and users of the following types of email addresses were unable to send and receive mail: @baymoon.com, @calcentral.com, @cruziolatino.com, @ebold.com, @elgatito.com, @icogitate.com,@rattlebrain.com, @scshop.com and @skyhighway.com
On November 2nd, our engineers were able to restore the server and all of the mailboxes that were inaccessible then are now up and running and all can send and receive new email.
However, any pre-existing email still needs to be restored from backups and it could take a few days to finish restoring every folder on every mailbox. Thank you for your patience while we resolve this. We’ll have all your saved mail back with you as soon as we possibly can — it’s our number one priority.
Unfortunately, the passwords to mailboxes on skyhighway.com and rattlebrain.com could not be recovered and if you have one of these email addresses your password will need to be reset.
If you able to log in to the primary cruzio.com mailbox, the skyhighway.com and rattlebrain.com password can be reset by going to your mail tools here: http://members.cruzio.com/newadmin/ and logging in as the cruzio.com user.
If you are unable to access the primary cruzio.com mailbox please call us at 831.459.6301 and we will give you a temporary password which will allow you to log directly and change the password.
Thank you again for your patience and apologies for this inconvenience.
On November 1st, one of our email servers crashed and users of the following types of email addresses were unable to send and receive mail: @baymoon.com, @calcentral.com, @cruziolatino.com, @ebold.com, @elgatito.com, @icogitate.com,@rattlebrain.com, @scshop.com and @skyhighway.com
On November 2nd, our engineers were able to restore the server and all of the mailboxes that were inaccessible then are now up and running and all can send and receive new email.
However, any pre-existing email still needs to be restored from backups and it could take a few days to finish restoring every folder on every mailbox. Thank you for your patience while we resolve this. We’ll have all your saved mail back with you as soon as we possibly can — it’s our number one priority.
Unfortunately, the passwords to mailboxes on skyhighway.com and rattlebrain.com could not be recovered and if you have one of these email addresses your password will need to be reset.
If you able to log in to the primary cruzio.com mailbox, the skyhighway.com and rattlebrain.com password can be reset by going to your mail tools here: http://members.cruzio.com/newadmin/ and logging in as the cruzio.com user.
If you are unable to access the primary cruzio.com mailbox please call us at 831.459.6301 and we will give you a temporary password which will allow you to log directly and change the password.
Thank you again for your patience and apologies for this inconvenience.
Yesterday, November 1st, one of our email servers crashed and users of the following types of email addresses were unable to send and receive mail: @baymoon.com, @calcentral.com, @cruziolatino.com, @ebold.com, @elgatito.com, @icogitate.com,@rattlebrain.com, @scshop.com and @skyhighway.com
Last night, our engineers were able to restore the server and all of the mailboxes that were inaccessible yesterday are now up and running and all can send and receive new email.
However, any pre-existing email still needs to be restored from backups and it could take a few days to finish restoring every folder on every mailbox. Thank you for your patience while we resolve this. We’ll have all your saved mail back with you as soon as we possibly can — it’s our number one priority.
Unfortunately, the passwords to mailboxes on skyhighway.com and rattlebrain.com could not be recovered and if you have one of these email addresses your password will need to be reset.
If you able to log in to the primary cruzio.com mailbox, the skyhighway.com and rattlebrain.com password can be reset by going to your mail tools here: http://members.cruzio.com/newadmin/ and logging in as the cruzio.com user.
If you are unable to access the primary cruzio.com mailbox please call us at 831.459.6301 and we will give you a temporary password which will allow you to log directly and change the password.
Thank you again for your patience and apologies for this inconvenience.
All of the mailboxes that were inaccessible yesterday 11/1 are now up and running and all can send and receive new email. However the pre-existing email needs to be restored from backup and it could take a few days to finish restoring every folder on every mailbox. Thank you for your patience while we resolve this.
Unfortunately the passwords to mailboxes on skyhighway.com and rattlebrain.com could not be recovered and if you have one of these email addresses your password will need to be reset.
If you able to log in to the primary @cruzio.com mailbox to reset your passwords, the skyhighway.com and rattlebrain.com password can be reset by going to your mail tools here: http://members.cruzio.com/newadmin/ and logging in as the cruzio.com user.
If you are unable to access the primary cruzio.com mailbox please call us and we will give you a temporary password which will allow you to log directly and change the password.
Thank you again for your patience and apologies for this inconvenience.
