Faulty equipment was replaced and all services are now restored.

Some Cruzio wireless customers in the downtown area may be experiencing an outage due to an equipment failure. Techs are in route to replace that equipment and restore services to those customers. We will update network status as soon as we get new information.

The maintenance window for the equipment that serves Wireless Pro customers in the Weston area has been moved to 2PM-4PM today. Downtime during this window is expected to remain minimal.

Cruzio engineers have scheduled a service-impacting maintenance window to the networking equipment that serves customers around Downtown and Ocean Street in Santa Cruz county.

This is for Wednesday, April 30th, 2020 at 10:00 AM and will last until 12:00 AM. Customer downtime is expected to be no more than a few minutes during the length of this maintenance window.
This will affect customers with Certified, Wireless, and Dedicated Broadband access services. This will not affect Velocity or DSL services.

The issue affecting connectivity for some Wireless Pro customers in East Cliff has been resolved.

Some Wireless Pro customers in the East Cliff area are currently offline. Cruzio engineers are enroute to the equipment that serves these customers to investigate and repair the issue.

Cruzio engineers have scheduled a service-impacting maintenance window to the networking equipment that serves customers in the Watsonville area of Santa Cruz county.

This is scheduled for Tuesday, April 28th, 2020 at 10:00 PM and will last until Wednesday, April 29th at 2:00 AM. Customer downtime is expected to be no more than 1-2 minutes during the length of this maintenance window.
This will affect customers with Certified, Wireless, and Dedicated Broadband access services. This will not affect Velocity or DSL services.

Cruzio engineers will be performing maintenance on equipment that serves the Weston Road area with Wireless Pro and Dedicated service. The maintenance window will be from 9AM and 11AM on Thursday, April 30th, but the downtime itself will be brief.

All Cruzio email customers should now be able to sign in. Some logins may still be slow due to high server load.

Some Cruzio email customers are still unable to receive email, send email or access webmail. Engineers have implemented steps to mitigate the impact, allowing access for more customers as we work to resolve this issue. This issue is not affecting customers with hosting email accounts.