Cruzio engineers will be conducting maintenance on equipment to resolve an issue affecting connectivity for some Wireless Pro customers in Westside Santa Cruz. There will be intermittent downtime for these customers during this maintenance.
7/7/2021 9:00PM – Connectivity Issues at Tannery Residences [RESOLVED]
The repairs have been completed, and all affected customers are back online.
7/7/2021 7:35PM – Connectivity Issues at Tannery Residences
Cruzio engineers have identified an issue that is causing connectivity issues for customers at the Tannery Residences. Cruzio is working to resolve the issue.
7/7/2021 5:45PM – Inbound and outbound email delays affecting Cruzio email customers [RESOLVED]
This issue is now resolved.
7/7/2021 4:45PM – Inbound and outbound email delays affecting Cruzio email customers
Some Cruzio email customers may experience delayed inbound email, as well as intermittent issues sending out emails. Our upstream email partner is investigating these issues, and we will post an update once additional information is available.
7/6/2021 10PM-12AM – Wireless Pro maintenance affecting some customers in the areas of Mid-town, Live Oak, East Side
Cruzio engineers will be conducting maintenance to repair an issue affecting some Wireless Pro customers in the areas of Mid-town, Live Oak, and East Side Santa Cruz. Downtime is possible throughout the maintenance window, but will only be a few minutes in total.
7/7/2021 2PM-6PM – Maintenance at the Tannery
Cruzio engineers will be conducting preventative maintenance on network infrastructure that serves Tannery residents on 7/7 between 2PM-6PM. There will be intermittent downtime during this window.
7/4/2021 8:15PM – Power Outage in Capitola Area [RESOLVED]
Power has been restored to Cruzio networking equipment. Service should be working normally.
7/4/2021 8:15PM – Power Outage in Capitola Area
There is currently a PG&E outage in the Capitola Area that is impacting some customers. PG&E ETA is currently 11PM.
6/30/2021 9:25AM – Maintenance affecting some Wireless Pro customers in Westside Santa Cruz [RESOLVED]
Cruzio engineers have completed their maintenance and all affected customers are back online.