- Connecting the Equipment
- Testing the Connection
- Configuring your Mac to Use a Wired Connection
If, after following the setup instructions, your modem does not sync up and it is after 8 pm on your due date, please contact Cruzio Tech Support. If there is a problem with the provisioning of your circuit, we need to work on it right away. We don’t want you to pay for service you’re not receiving.
If you have not yet purchased your DSL or Velocity equipment, please contact Cruzio and we can help you with that.
Connecting one computer
These instructions assume you have a Network Interface Card (NIC) already installed in your computer.
- Locate the phone jack closest to your computer workstation. That will likely be the jack you’ll use to connect to your modem.
- Place an inline filter in each phone jack in your home or office that uses the DSL or Velocity phone number, except for the jack you’ve selected in step one. You want a filter between the jack and any phone device (phones, faxes, alarms, etc.) you have plugged into those jacks.If you want to use the same jack for your modem and for a phone or fax, plug a 2-way jack splitter into the jack. Plug the modem into one side of the splitter. On the other side, plug in a filter and connect your phone or fax to the filter.
- Plug the phone cable (RJ11) into the designated jack and then into the telephone port on the back of your modem (it’s the only one that fits a phone cable perfectly).
- Plug the power supply for the modem into the power jack in the back of the modem (the power jack is likely the only round hole on the modem) and then into an available outlet or power strip.
- Plug the Ethernet cable from your computer’s Ethernet port to the modem’s Ethernet port (the Ethernet port looks like a big, wide version of the telephone port).
- With the computer shut down, power up the modem. There should be some blinking lights on the modem as it syncs up to your circuit. This process can take anywhere from 15 seconds to 2 minutes, so please be patient.Leave your modem switched on continuously for 10 days so that your DSL or Velocity speed can be optimized.
Connecting multiple computers or connecting wirelessly
Follow the steps above; however, in step 5, plug the Ethernet cable from the modem to the uplink port of your router, instead of directly to your computer.
If you are using the wireless features of your router, follow Cruzio’s instructions to connect each computer to your wireless network.
Start up your computer. Follow the testing instructions below for Safari or Firefox, whichever you prefer.
Testing with Safari
- Open the Safari web browser (the compass icon in your Dock or Applications folder).
- In the menu, choose Safari -> Preferences. Click the General icon (the icon of a switch).
- Make sure that “New windows open with” is set to “Home Page.”In the Home page box, type http://www.cruzio.com and then close the Preferences window.
Testing with Firefox
Firefox is a free web browser. You may download it from firefox.com or purchase it on CD from Cruzio.
- Open Firefox (the fox icon on your desktop or in Start -> All Programs).
- In the menu, choose Tools -> Options. Click the Main icon (the icon of a switch).
- Make sure that “When Firefox starts” is set to “Show my home page.”In the Home Page box, type http://www.cruzio.com and then close the Preferences window.
Viewing a Web Page
- Close your browser window.
- Open a new browser window and verify that you’ve been automatically taken to http://www.cruzio.com.
- If you are able to visit www.cruzio.com (or any other web page), you are using your Cruzio DSL or Velocity. If you cannot browse, follow the configuration instructions below* to get your computer ready to roll.
- In the Apple menu, choose System Preferences. Click the Network icon.
- On the left, select Built-in Ethernet. In the Configure menu, choose Using DHCP.* Click Apply, and then close the Network window.
*If you have purchased a static IP address from Cruzio, choose Manually and enter the information from your Cruzio Login Information sheet.
- In the Apple menu, choose System Preferences -> Network.
- In the Show menu, choose Built-in Ethernet.
- Select the TCP/IP tab.
- In the Configure menu, choose Using DHCP.* (If you do not see Using DHCP, select the PPOE tab and uncheck “Connect using PPOE”. Then select the TCP/IP tab once more. You should now see Using DHCP as a choice.)
- Click the Apply Now button in the bottom right corner of the window.
- Close the Network window.
*If you have a static IP address, choose Manually and enter the information from your Cruzio Login Information sheet.
Note: If you’re using Mac OS 9.0 (disregard this note if you have 9.1 or 9.2), you should download this Open Transport 2.6 upgrade (you don’t need to do this if you are running any OS version above 9.0 because you already have OT 2.6 or above). This patch allows you to use a server-assigned addressing protocol with DSL.
- In the Apple menu, choose Control Panels -> TCP/IP.
- In the “Connect via” menu, choose Ethernet.
- In the Configure menu, choose Using DHCP Server.*
- Close the TCP/IP control panel and save changes.
*If you have a static IP address, choose Manually and enter the information from your Cruzio Login Information.