DSL/Velocity Setup for Windows

Introduction

If, after following the setup instructions, your modem does not sync up and it is after 8 pm on your due date, please contact Cruzio Tech Support. If there is a problem with the provisioning of your circuit, we need to work on it right away. We don’t want you to pay for service you’re not receiving.

Connecting the Equipment

If you have not yet purchased your DSL or Velocity equipment, please contact Cruzio and we can help you with that.

Connecting one computer

These instructions assume you have a Network Interface Card (NIC) already installed in your computer.

  1. Locate the phone jack closest to your computer workstation. That will likely be the jack you’ll use to connect to your modem.
  2. Place an inline filter in each phone jack in your home or office that uses the DSL or Velocity phone number, except for the jack you’ve selected in step one. You want a filter between the jack and any phone device (phones, faxes, alarms, etc.) you have plugged into those jacks.If you want to use the same jack for your modem and for a phone or fax, plug a 2-way jack splitter into the jack. Plug the modem into one side of the splitter. On the other side, plug in a filter and connect your phone or fax to the filter.
  3. Plug the phone cable (RJ11) into the designated jack and then into the telephone port on the back of your modem (it’s the only one that fits a phone cable perfectly).
  4. Plug the power supply for the modem into the power jack in the back of the modem (the power jack is likely the only round hole on the modem) and then into an available outlet or power strip.
  5. Plug the Ethernet cable from your computer’s Ethernet port to the modem’s Ethernet port (the Ethernet port looks like a big, wide version of the telephone port).
  6. With the computer shut down, power up the modem. There should be some blinking lights on the modem as it syncs up to your circuit. This process can take anywhere from 15 seconds to 2 minutes, so please be patient.Leave your modem switched on continuously for 10 days so that your DSL or Velocity speed can be optimized.

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Connecting multiple computers or connecting wirelessly

Follow the steps above; however, in step 5, plug the Ethernet cable from the modem to the uplink port of your router, instead of directly to your computer.

If you are using the wireless features of your router, follow Cruzio’s instructions to connect each computer to your wireless network.

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Testing the Connection

Start up your computer. Follow the testing instructions below for Firefox or Internet Explorer, whichever you prefer.

Testing with Firefox
  1. Open Firefox (the fox icon on your desktop or in Start -> All Programs)
  2. In the menu, choose Tools -> Options. Click the Main icon (the icon of a switch).homepage_win_firefox
  3. Make sure that “When Firefox starts” is set to “Show my home page.”In the Home Page box, type http://www.cruzio.com and then click OK.

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Testing with Internet Explorer
  1. Open Internet Explorer (the blue ‘e’ icon on your desktop or in Start -> All Programs).
  2. Click Tools (in Internet Explorer 6, it’s in the menu; in Internet Explorer 7, it’s in the toolbar) and choose Internet Options.Click the General tab.homepage_win_ie
  3. In the Home Page box, type http://www.cruzio.com and then click OK.

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Viewing a Web Page
  1. Close your browser window.
  2. Open a new browser window and verify that you’ve been automatically taken to http://www.cruzio.com.
  3. If you are able to visit www.cruzio.com (or any other web page), you are using your Cruzio DSL or Velocity.If you cannot browse, follow the configuration instructions below* to get your computer ready to roll.

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Configuring Your PC to Use a Wired DSL Connection

Windows 7

These instructions assume that you are running Microsoft Windows 7 Home Premium, and that you have not purchased a static IP address with your DSL or Velocity. If you are running a different version of Windows 7, please contact Cruzio Tech Support for help.

  1. Click on the Windows button (the round button with the Windows 4-color flag icon) and choose Control Panel.
  2. Under the “Network and Internet” heading, choose “View network status and tasks”.
  3. A window with the Network and Sharing Center will appear. In the Network and Sharing Center, under “View your active networks”, click on the Connection type that says “Local Area Connection”. (The connection types are located on the far right side of the screen.)
  4. A Local Area Connection Status window will open. Click Properties. (A User Account Control window may pop up. If it does, click Continue.)
  5. A Local Area Connection Properties window will open. In the section labelled “This connection uses the following items”, select Internet Protocol Version 4 (TCP/IPv4). Make sure there is a check in the box to the left of this item. Click Properties.
  6. An Internet Protocol Version 4 window will open. Make sure that “Obtain an IP address automatically” and “Obtain DNS server address automatically” are chosen.
  7. Click OK and close all the windows.
Windows Vista

These instructions assume that you are running Microsoft Windows Vista Home Premium, and that you have not purchased a static IP address with your DSL or Velocity. If you are running a different version of Vista, please contact Cruzio Tech Support for help.

  1. Click on the Windows button (the round button with the Windows 4-color flag icon) and choose Network. (If Network is not listed, choose Control Panels and continue with Step 3.)
  2. The Network window will open. From the menu at the top of this window, click Network and Sharing Center.
  3. In the Network and Sharing Center, under the Tasks menu on the left, click on “Manage network connections”.
  4. A new window will appear. Double-click on Local Area Connection.
  5. A Local Area Connection Status window will open. Click Properties. (A User Account Control window may pop up. If it does, click Continue.)
  6. A Local Area Connection Properties window will open. In the section labelled “This connection uses the following items”, select Internet Protocol Version 4 (TCP/IPv4). Make sure there is a check in the box to the left of this item. Click Properties.
  7.  An Internet Protocol Version 4 window will open. Make sure that “Obtain an IP address automatically” and “Obtain DNS server address automatically” are chosen.
  8.  Click OK and close all the windows.

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Windows XP
  1. Click the Start menu, then Connect To, then Show All Connections.
    Note: If you don’t see Connect to, go to Control Panel then Network Connections, then continue on from step 2.
  2. Under the Network Tasks section, click the “Create new connection” link.
  3. A “Welcome to the New Connection Wizard” box should appear. Click Next.
  4. A Network Connection Type box should appear. Select the “Connect to the Internet” radio button. Click Next.
  5. A Getting Ready box should appear. Select “Set up my connection manually.” Click Next.
  6. An Internet Connection box should appear. Select the “Connect using a broadband connection that is always on” radio button. Click Next.
  7. A “Completing the New Connection Wizard” box should appear. Click Finish.

Note: If you have a static IP address, please continue with the instructions below (if you don’t know what a static IP is you probably don’t have one) or close the window by clicking on the “x” in the upper right corner.

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WinXP Static IP Users
  1. Click the Start menu, then Control Panel and then Network Connections.
  2. Click your connection under “LAN or High Speed Internet Connection”.
  3. Under the Network Tasks window on the left, select “Change Settings of this Connection”.
  4. A Local Area Network Connection window should appear. Select Internet Protocol (TCP/IP). Click Properties.
  5. An “Internet Protocol (TCP/IP) Properties” window should appear. Enter the information from your Cruzio Login Information.

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Windows 2000
  1. Click the Start menu, then choose Settings.
  2. Choose “Network and Dialup Connections”, then “Local Area Network”.
  3. Select Internet Protocol TCP/IP and click Properties.
  4. If necessary, install TCP/IP by selecting Protocol, then choosing TCP/IP.
  5. Make sure “Obtain an IP address automatically” and “Obtain DNS server automatically” are selected. Members with a static IP should should select “Use the following IP address” and enter the information from your Cruzio Login Information.
  6. Click Advanced.
  7. Select the IP Settings tab. Remove any IP, gateway or DNS addresses.
  8. Select the DNS tab. Select “Append these DNS suffixes.” Click the Add button and enter cruzio.com.
  9. Select the WINS tab. Remove any WINS addresses.
  10. Make sure “Enable LMHosts Lookup” is unchecked.
  11. Select the Options tab.
  12. Select TCP/IP Filtering, then click Properties. Uncheck Enable TCP/IP Filtering. Click OK on all windows.
  13. Restart your computer.

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Windows NT
  1. Click the Start menu, then choose Settings, and then choose Control Panel.
  2. Double-click the Network icon.
  3. In the Network Control Panel, select the Protocols tab.
  4. From the list that appears, choose TCP/IP Protocol. Click Properties.
  5. Make sure “Obtain an IP address from DHCP Server” is selected. Members with a static IP should select “Specify an IP address” and enter the information from your Cruzio Login Information.
  6. Click Advanced.
  7. Remove all IP addresses and gateway addresses.
  8. Make sure that Enable PPTP Filtering is not checked and that Enable Security is checked. Click Configure. Permit All should be checked for TCP Ports, UDP Ports, and IP Protocols. Remove anything listed in these boxes. Click OK. Click OK to close the Advanced IP Addressing window.
  9. Select the DNS tab. For “Host name” enter cruzio. For “Domain” enter cruzio.com. Under DNS Server Search Order, click Add, and enter 74.220.64.45; click Add again. A second time, click Add, enter 74.220.64.55 and click Add again. Under Domain Suffix Search Order, click Add and enter cruzio.com; click Add again.
  10. Select the WINS Address tab. If anything is entered next to Primary WINS Server or Secondary WINS Server, remove it.
  11. Make sure that “Enable DNS for Windows Resolution” and “Enable LMHosts Lookup” are both unchecked.
  12. Click Apply. Click OK to close the TCP/IP Properties window. Click OK to close the Network window.
  13. Close the Control Panel window.

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Windows 95/98/ME
  1. Click the Start button, choose Settings, then choose Control Panel.
  2. Double-click the Network icon. (Windows ME users note: if you see no Network icon, click View All Control Panels Option on the left-hand side of the window.)
  3. From the list that appears, choose “TCP/IP-> [your ethernet card]” (not “TCP/IP-> Dial-Up Adapter”).
  4. Click Properties.
  5. Select the IP Address tab. Select “Obtain an IP Address Automatically” or, if you’re using a static IP address, “Use the following IP address” and enter the information from your Cruzio Login Information.
  6. Select the DNS Configuration tab. Select Disable DNS.
  7. Select the WINS Configuration tab. Select Disable WINS Resolution.
  8. Select the Gateways tab. If there are any installed gateways, delete them.
  9. Click OK to close the TCP/IP properties window.
  10. Click OK to close the Network window.
  11. Restart your computer.

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