This help is for Cruzio members with Website Hosting services who have used Installatron to install an application on their website. Some popular Installatron applications are Joomla!, Drupal and WordPress.

If you’ve lost your administrator’s password for your Joomla!, Drupal or WordPress, you must reset it to regain access to the account.

1. Log in to your domain control panel at http://login.cruzio.com.
2. In the Custom Buttons section of your control panel, click the Installatron Application Installer icon.
3. In Installatron, click the My Applications tab. Find the application (Joomla!, Drupal, WordPress, Gallery 2, etc.) you need the password reset for. Click the “view/edit details” button. Note the “Location (URL)” and the “Database Name”. You’ll need to refer to these later.
4. If you are on host 1, 2, 3, 4 or 5, in the sidebar on the left, click the Home link. In the Domains section of your control panel, click the domain that your application is installed on. (It should be the same domain that you noted earlier in the “Location (URL)” section.)If you are on host 6 or above, in the sidebar on the left, click the Domains link. Click the domain that your application is installed on. (It should be the same domain that you noted earlier in the “Location (URL)” section.)

   If you do not know what host number you are on, after you log into your control panel, look at the URL at the top of your browser. You will see it start with https://host followed by a number. That is the host number you are on.

5. If you are on host 1, 2, 3, 4, or 5, in the Services section, click the Databases icon.If you are on host 6 or above, in the Applications & Services section, click the Databases icon.
6. Click the link matching the Database Name you noted earlier.
7. Make sure your browser is not set to block pop-up windows. If you are on host 1, 2, 3, 4, or 5, click the DB WebAdmin icon. This will open the phpMyAdmin window.If you are on host 6 or above, click the Webadmin icon under the Tools section. This will open the phpMyAdmin window.
8. In the sidebar on the left, click the link to the users table. (The name of this table varies by program. The prefix tends to change, but the table name will usually end with _user or _users.)
9. In the right hand pane, click the Browse tab.
10. You should see one or more users listed. Click the pencil icon to the left of the user whose password needs to be reset.
11. Find the row with the password field. (The name of this field varies by program. In WordPress it is called user_pass. In Joomla it is called password.) In the Function column, select MD5 from the pop-up menu.Type your new password in the “Value” box.

    Click the Go button at the bottom of the window. Close the phpMyAdmin window.

12. Test your new password by logging in to your application.