#077, July 20, 2004

…his or improving that. Lately our attention has been taken up with our new billing system, and a year’s worth of preparation has given way to months of adapting, learning, auditing, and tweaking. Our billing system, in place for about a month and a half, is settling in to a fairly stable and predictable state. Bill amounts and dates are generally correct, which is after all the main point of a billing system. Many thanks to our fearless CTO Chris…

#076, June 17, 2004

…er Mark for his hard work in pursuit of excellent customer service. 2. New Billing System We ran into some unexpected glitches with our new billing system. The new system is faster and spiffier. It will allow us to sell a greater variety of services with more flexibility for our customers. Those are admirable qualities in a billing system. Someday, we will lean back in our office chairs and enjoy this excellent system. But as for the first few wee…

#075, May 13, 2004

…notice, but it is keeping Cruzio’s staff pretty busy. We are upgrading our billing system. Customer requests have been one motivator for this change. We hope to provide bills which are easier to understand. But the biggest reason is simply that our old system is too slow. We’d like our staff to be free to focus on customer service, not waiting for a screen to refresh. So expect to see some formatting changes in your bills in the upcoming months –…

Terms of Use

…IS AGREEMENT, CRUZIO INTERNETʼS SERVICES, MATERIALS OR PRODUCTS, INCLUDING BILLING DISPUTES OR THE SUBJECT MATTER OF THIS AGREEMENT THAT THE PARTIES CANNOT MUTUALLY RESOLVE, THAT DISPUTE FIRST SHALL BE REVIEWED IN GOOD FAITH BETWEEN THE PARTIES BY EITHER GIVING THE OTHER WRITTEN NOTICE OF THE DISPUTE AND UNDERTAKING TO RESOLVE THAT DISPUTE THROUGH DISCUSSIONS FOR A PERIOD OF FORTY (40) BUSINESS DAYS FROM THE DELIVERY OF THE WRITTEN NOTICE OF DISPU…

#081, December 7, 2004

…ount number from the top of your bill, not the strange, random “ref #” our billing software inserts into the line-item text. We are working on making the “ref #” go away, but it is one of those things. Thanks for helping us out. 13. Buddy Bucks This is Cruzio’s most popular promotion, and our members save money all the time by doing what comes naturally: recommending Cruzio to friends, family, or even people they barely know. You’ll get $10 credit…

#087, August 30, 2005

…eligible (one coupon per customer, not good with any other offers). If the billing telephone number on your account is different from the number you’d like to use for a DSL line, or if your number has changed and you haven’t informed us, we may have been mistaken about availability. Talk to us if you have a question, or check the speed your line can get by entering your phone number in this form: http://www.cruzio.com/services/highspeed_access/qua…

#082, January 24, 2005

…equipment (2 or 3 years old!) with brand new, shiny stuff; and updated our billing system so it can be more flexible. We switched our oldest dialup lines to new equipment. Our number one priority — this is written in our mission statement — is to provide excellent service to our existing customers. That’s why we’re forever upgrading existing equipment and services, while working hard so that the changeovers are transparent to our customers — yo…

#073, March 4, 2004

…customers that pretends to be from Cruzio Technical Support or the Cruzio Billing Department and directs you to open an attachment. But it is fake. This message is not from us at all. This spam is being sent out by a worm called the Beagle Worm or Bagel Worm. More information can be found on our virus page: http://www.cruzio.com/support/security/virus_info.html Some facts to remember: — Cruzio *never* sends email to customers with binary attachm…