7/15/2020 10:45AM – DSL outage affecting some customers
…Engineers are investigating an issue affecting connectivity for some DSL customers. Other services, including Velocity, are not affected by this issue….
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6/26/2020 10:00PM-12:00AM – Wireless Pro maintenance for Downtown, Beach Flats, and West Cliff areas
…Cruzio engineers will be conducting maintenance on equipment that serves some Wireless Pro customers in the Downtown, Beach Flats, and West Cliff areas on Friday, June 26th from 10PM to 12AM. Downtime during this window should only be a few minutes. This will not affect customers with Velocity, DSL, Dial-Up or Fiber services….
6/2/20 4:20PM – Emergency maintenance scheduled for Fiber customers in downtown Santa Cruz on 6/3/2020 at 5:00AM to 7:00AM
…ting emergency maintenance window to resolve issues with networking equipment that serves customers in the downtown Santa Cruz area on Fiber services. This will affect customers with Fiber services. This will not affect Velocity, DSL, or Wireless services. This maintenance is scheduled for Wednesday, June 3rd, 2020 at 5:00am PST to 7:00am PST. Expected customer downtime will be 5-10 minutes on several occasions within this window….
01/16/2019 3:10PM – emergency maintenance for Seabright, mid-town, and Live Oak areas
…Cruzio engineers have scheduled a service-impacting emergency maintenance window to resolve networking and routing issues with equipment that serves customers in the Seabright, mid-town, and Live Oak areas of Santa Cruz. This will affect customers with Certified, Wireless, Dedicated, and Enterprise Broadband access services. This will not affect Velocity or DSL services. We expect actual customer downtime to be less than 2 minutes….
4/30/20 10:00AM – Wireless Pro maintenance window for customers in Downtown and Ocean Street
…ce window. This will affect customers with Certified, Wireless, and Dedicated Broadband access services. This will not affect Velocity or DSL services….
4/28/20 6:15PM – Wireless Pro maintenance window scheduled for customers in Watsonville on April 28th from 10PM to 2AM
…ce window. This will affect customers with Certified, Wireless, and Dedicated Broadband access services. This will not affect Velocity or DSL services….
4/24/20 9:40AM – Wireless Pro maintenance window scheduled for customers in Watsonville on April 28th from 10PM to 2AM
…ce window. This will affect customers with Certified, Wireless, and Dedicated Broadband access services. This will not affect Velocity or DSL services….
COVID-19: Cruzio Wants You to Get Better Internet
…o. We’ve been identifying people who have older, copper-based connections (Velocity and DSL) and emailed those folks when we think they could benefit from an upgrade to a wireless connection. You may see an email like that in your mailbox. We’re not charging setup fees to make the change — it’s easy, free, and you’ll end up paying the same per month as you do now, for a better connection. As our network expands, we’re able to offer that to more pe…
02/20/2019 9:135AM – Emergency maintenance for Seabright, mid-town, and Live Oak areas
…Cruzio engineers have scheduled a service-impacting emergency maintenance window to resolve networking and routing issues with equipment that serves customers in the Seabright, mid-town, and Live Oak areas of Santa Cruz. This will affect customers with Certified, Wireless, Dedicated, and Enterprise Broadband access services. This will not affect Velocity or DSL services. We expect actual customer downtime to be less than 5 minutes….
2/11/2020 4:00PM – Legacy DSL maintenance planned for midnight tonight
…Beginning at 11:59PM tonight, our upstream DSL provider will be performing maintenance on equipment that serves a small subset of legacy DSL customers. Expected downtime is less than 45 minutes. This maintenance will not impact our other services, including Velocity….
