…Beginning at 11:59PM tonight our upstream partner will be conducting maintenance on copper infrastructure that provides service to some DSL and Velocity customers. Downtime is not expected, but will be brief if it occurs. This maintenance is scheduled to complete at 4AM, and will not affect other services….
…There will be a maintenance window affecting some Velocity circuits in Santa Cruz beginning 5/21 at 11:59PM. This maintenance window will span 3 hours, but the actual downtime will be approximately 30 minutes. Other services are not affected by this maintenance….
…line filter in each phone jack in your home or office that uses the DSL or Velocity phone number, except for the jack you’ve selected in step one. You want a filter between the jack and any phone device (phones, faxes, alarms, etc.) you have plugged into those jacks.If you want to use the same jack for your modem and for a phone or fax, plug a 2-way jack splitter into the jack. Plug the modem into one side of the splitter. On the other side, plug…
…There will be a maintenance window of three hours beginning 6/30/2020 at 11:59PM affecting Velocity customers in Scotts Valley. Actual downtime will be approximately 30 minutes throughout this window. No other services will be affected by this maintenance….
…seem to be systemic at this time, and only affecting some parties calling Velocity telephone numbers. Symptoms include Post Dial Delay (PDD) after dialing into a Velocity telephone number, and occasional error messages played back to the calling party. We have escalated the issue with the call paths that lead to us and are working to resolve. If you are having any issues contacting us on our main contact number, Cruzio support can be reached at o…
…Telecom engineers upstream have isolated the issue affecting inbound calls to some Velocity customers. Most Velocity connections should now be able to receive calls successfully, with a full resolution coming soon….
…Cruzio technicians will be performing maintenance on our Velocity DSL & Phone network tonight, Friday 11/8/24, from 12:00am to 4:00am. Once your connection or voice service drops, up to 10 minutes of downtime is expected. Thank you for your patience and we apologize for any inconvenience….
…Cruzio technicians will be performing maintenance on our Velocity DSL & Phone network tonight, Friday 11/15/24, from 12:00am to 4:00am. Once your connection or voice service drops, up to 10 minutes of downtime is expected. Thank you for your patience and we apologize for any inconvenience….
…Cruzio technicians will be performing maintenance on our Velocity Phone & Internet network on Wednesday 3/12/2025, from 12:00am to 4:00am. Once your connection or voice service drops, up to one hour of downtime is expected. Thank you for your patience, and we apologize for any inconvenience….
…Cruzio technicians will be performing maintenance on our Velocity Phone & Internet network on Thursday 3/13/2025, from 12:00am to 3:00am. Once your connection or voice service drops, up to ten minutes of downtime is expected. Thank you for your patience, and we apologize for any inconvenience….
