…rs with Velocity phone service are experiencing a problem where when their Velocity phone number is dialed, a recording states that the number is unallocated. Velocity customers cannot receive incoming phone calls due to this, but they can still make outgoing calls. We are working with our upstream provider to get this resolved. We do not have an ETA on when this will be fixed. We apologize for the inconvenience. UPDATE – As of 12:50pm this proble…

…As of 2:30pm, our upstream provider has reported that they have finished up their repairs to the affected hardware serving some of our Velocity customers, and phone service should now be restored….

…As of 4/15/2016, our upstream provider is investigating a phone service issue affecting a small portion of our Velocity customers. We will update this message as more information becomes available….

…Beginning at 11:59PM tonight our upstream partner will be conducting maintenance on copper infrastructure that provides service to some DSL and Velocity customers. Downtime is not expected, but will be brief if it occurs. This maintenance is scheduled to complete at 4AM, and will not affect other services….

…seem to be systemic at this time, and only affecting some parties calling Velocity telephone numbers. Symptoms include Post Dial Delay (PDD) after dialing into a Velocity telephone number, and occasional error messages played back to the calling party. We have escalated the issue with the call paths that lead to us and are working to resolve. If you are having any issues contacting us on our main contact number, Cruzio support can be reached at o…

…Telecom engineers upstream have isolated the issue affecting inbound calls to some Velocity customers. Most Velocity connections should now be able to receive calls successfully, with a full resolution coming soon….

…Cruzio technicians will be performing maintenance on our Velocity Phone & Internet network on Wednesday 3/12/2025, from 12:00am to 4:00am. Once your connection or voice service drops, up to one hour of downtime is expected. Thank you for your patience, and we apologize for any inconvenience….

…Cruzio engineers will be conducting emergency maintenance on upstream equipment serving some Velocity Phone and Internet connections on Friday, May 30th 2025 from 12:00am to 4:00am. There may be brief interruptions during this process. We will keep downtime as minimal as possible….

…Cruzio technicians will be performing maintenance on our Velocity Phone & Internet network on Thursday 3/13/2025, from 12:00am to 3:00am. Once your connection or voice service drops, up to ten minutes of downtime is expected. Thank you for your patience, and we apologize for any inconvenience….

…Cruzio technicians will be performing maintenance on our Velocity DSL & Phone network tonight, Friday 11/8/24, from 12:00am to 4:00am. Once your connection or voice service drops, up to 10 minutes of downtime is expected. Thank you for your patience and we apologize for any inconvenience….