…rent the copper that goes to homes and offices. That’s how Cruzio delivers Velocity and DSL. In some areas, Cruzio’s Velocity speeds are great. In other areas, it’s the only service people can get. We’re building fiber fast, but in the meantime copper is helping us survive and helping customers have an independent choice. Now the phone company’s pushing to end customer choice on their lines — the lines customers are paying for. They say independen…
…d that International calls are not free or included in the regular monthly Velocity cost. View international rates for Fusion Phone… Collect calls, 900 toll calls, long-distance dial-around Fusion phone lines cannot accept collect calls (aka “charge reversal”). As an alternative to collect calling, we recommend arranging for a phone card. No 976 or 900 toll calling. Our systems are not set up to reconcile all the billing involved in these systems,…
How much does it cost to get voicemail with my Velocity service? Voicemail comes free with your Fusion phone service, as does Caller-ID, Call Waiting, and 3-Way Calling. How can I access the phone-based voicemail system? Use one of the following methods to reach your voicemail box, then enter your PIN when prompted (the first time you connect to voice mail, you will be asked to create a password): Dial *99 from your own number. Dial your own numb…
…independent, Net Neutral fiber-wireless network and moving as many of our Velocity ADSL users over to that service as quickly as we can. If you’re upgrading from Velocity to Cruzio’s locally-owned and -operated, independent, open and Net Neutral network, here are a few things you might want to know. What’s the new service all about? For most folks, this is going to mean switching you to our ultra-fast high-speed wireless service, Wireless Pro. We…
…Our upstream vendor, Sonic, is continuing to investigate a connectivity issue with AT&T that is affecting a handful of our legacy DSL customers in the Felton area. We do not yet have an ETA, however, Sonic and AT&T report that they are nearing a resolution for this issue. This issue is not affecting our Velocity, Wireless Pro, Certified or Enterprise customers….
…d and stability of internet connections: dialup begat DSL, DSL gave way to Velocity, and now wireless and fiber connections are replacing everything that came before. We see our company as a connector between the most advanced technology in the world and the needs and capabilities of real humans. Chris and Peggy in the house where Cruzio started Cruzio now sells internet connections for $75/month which are often 1,000 times faster than the old 1…
…information as we receive it. This will not affect customers with DSL and Velocity access services. Affected areas: Midtown Santa Cruz and Live Oak: Cruzio Infrastructure teams are managing power to keep service interruptions to a minimum This area should remain up with minimal interruptions as we switch between redundant power sources. Harvey West: Cruzio Infrastructure teams are managing power to keep service interruptions to a minimum This are…
…information as we receive it. This will not affect customers with DSL and Velocity access services. Affected areas: Chaminade – This site should remain up with minimal interruptions as we switch between redundant power sources. Nantomics – We are currently working on a solution to determine the best path forward. Kirby School – This site should remain up with minimal interruptions as we switch between redundant power sources. Midtown Santa Cruz a…
…The networking equipment that provides customers in the Harvey West and lower Graham Hill road areas with Wireless and Certified access services has lost power due to PG&E rolling power outages. We expect to restore service to these customers by 10AM Thursday 10/10, or sooner depending on PG&E restoring power. This will not affect customers with DSL and Velocity access services….
…ward throughout the morning on Thursday 10/10, dependent on PG&E restoring power. This will not affect customers with DSL and Velocity access services….
