…Starting a little before 2:30am this morning, Cruzio’s upstream connection for serving Wireless Pro customers at 2030 North Pacific Ave stopped working. This affects Wireless Pro customers at 2030 North Pacific in Downtown Santa Cruz only (not Velocity/DSL). Engineers are working to resolve the issue. This status will be amended as updates are received. We appreciate your patience….
…Cruzio engineers have scheduled a maintenance window for Monday, February 4th, 2019 at 11:00pm to upgrade networking equipment that serves our Fiber customers in the Downtown Santa Cruz area. This will not affect Velocity, DSL, or Wireless Pro services. We expect periodical, minimal service interruption of a few seconds to a minute within the maintenance window….
…To measure the speed of your Internet connection: Finish any downloading or audio or video streaming. Visit the Network Speed Test page. Click the START button. Wait until both your download and upload speeds are displayed, and note the results….
…ce window. This will affect customers with Certified, Wireless, and Dedicated Broadband access services. This will not affect Velocity or DSL services….
…AT&T is still investigating the Upstream connectivity issue affecting a group of our legacy DSL customers in the Felton area. We do apologize for the delay in resolution and will update this network status message as soon we have more information. This issue is not affecting our Velocity, Wireless Pro, Fiber, Certified or Enterprise customers….
…Our upstream vendor, Sonic, is continuing to investigate a connectivity issue with AT&T that is affecting a handful of our legacy DSL customers in the Felton area. We do not yet have an ETA, however, Sonic and AT&T report that they are nearing a resolution for this issue. This issue is not affecting our Velocity, Wireless Pro, Certified or Enterprise customers….
…Our upstream vendor, Sonic, is continuing to investigate a connectivity issue with AT&T that is affecting a handful of our legacy DSL customers in the Felton area. Sonic and AT&T report that they are nearing a resolution for this issue, and we have an estimated time to repair of 1 to 2 business days. This issue is not affecting our Velocity, Wireless Pro, Certified or Enterprise customers….
…Our upstream vendor, Sonic, is finalizing a fix with AT&T for a connectivity problem that is affecting a handful of our legacy DSL customers in the Felton area. This resolution has been rolled out to a test circuit successfully, and we anticipate that it will be ready for the other affected circuits soon. This issue is not affecting our Velocity, Wireless Pro, Certified or Enterprise customers….
…Cruzio technicians have identified an issue with our Business Broadband equipment at our point of presence on the DeLa-911 tower. Only Business Broadband customers that are connected to our DeLa-911 access points may experience connection issues. Velocity, DSL, and all other Business Broadband customers will be unaffected. We are actively working on a solution now. We apologize for the inconvenience….
