How to Forward Email with Complete Headers

When troubleshooting an email problem, Cruzio Support may ask you to forward the email message, including complete email headers, to them for evaluation. Here’s how.

Cruzio Mail

  1. Log in to Cruzio Mail.
  2. Click the subject of the message you want to forward.
  3. Click the View Full Header link to the right of “Preferences”, directly above the body of the message.
  4. Select all the information in the header section. In your browser menu, choose Edit -> Copy.
  5. Click the “View message” link.
  6. Click the “Forward as Attachment” link.
  7. In the To field, type helpdesk@cruzio.com.In the body of the message, add as much of the following information as possible:
    • Your name
    • Your account number
    • Your phone number
    • Brief description of your problem
    • Your email address
    • Your DSL phone number, if applicable

    In the message body, click below this information, and in your browser menu, choose Edit -> Paste. You should see the headers pasted into the message.

    Click Send.

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Cruzio Domain Webmail (Horde)

  1. Log in to Cruzio Domain Webmail (Horde).
  2. Navigate to your inbox and click the subject of the message you want to forward.
  3. Click the “Show All Headers” link that appears just below the subject.  If you do not see “Show All Headers”, instead mouse over the “Headers” link that appears on the far right of the row of links just above the message’s date. “Show All Headers” should appear in a little pop-up window, click it.
  4. Select all the information in the header section. In your browser menu, choose Edit -> Copy.
  5. Click the Forward link.
  6. In the To field, type helpdesk@cruzio.com.In the body of the message, add as much of the following information as possible:
    • Your name
    • Your account number
    • Your phone number
    • Brief description of your problem
    • Your email address
    • Your DSL phone number, if applicable

    In the message body, click below this information, and in your browser menu, choose Edit -> Paste. You should see the headers pasted into the message.

    Click “Send Message”.

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Cruzio Classic Webmail (Open WebMail)

  1. Log in to Classic Webmail (Open WebMail).
  2. Click the subject of the message you want to forward.
  3. Click the All Headers link at the top right of the message.
  4. Click the “Forward As Attachment” button. (Depending on the Webmail theme you have chosen for your buttons, it may say “FwdAsAtt” or it may display an icon only.)
  5. In the To field, type helpdesk@cruzio.com.In the body of the message, add as much of the following information as possible:
    • Your name
    • Your account number
    • Your phone number
    • Brief description of your problem
    • Your email address
    • Your DSL phone number, if applicable

    Click Send.

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Mail for Mac OS X

  1. View the message you want to forward.
  2. In the menu, choose View > Message > All Headers (or Long Headers in older versions of Mac Mail). Click Forward.
  3. In the To field, type helpdesk@cruzio.com.In the body of the message, add as much of the following information as possible:
    • Your name
    • Your account number
    • Your phone number
    • Brief description of your problem
    • Your email address
    • Your DSL phone number, if applicable

    Click Send.

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Outlook 2003 for Windows

  1. View the message you want to forward.
  2. In the menu, choose View > Options.
  3. In the Internet headers box, right-click and choose Select All. Right-click again and choose Copy. Close the Message Options window.
  4. Compose a new message. In the To field, type helpdesk@cruzio.com.In the body of the message, add as much of the following information as possible:
    • Your name
    • Your account number
    • Your phone number
    • Brief description of your problem
    • Your email address
    • Your DSL phone number, if applicable

    Below this information, right-click and choose Paste. You should see the headers pasted into the message. Click Send.

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Outlook 2000 for Windows

  1. Right click on the message subject.
  2. In the menu, choose “Message Options.”
  3. In the Internet headers box, right-click and choose Select All. Right-click again and choose Copy. Close the Message Options window.
  4. Compose a new message. In the To field, type helpdesk@cruzio.com.In the body of the message, add as much of the following information as possible:
    • Your name
    • Your account number
    • Your phone number
    • Brief description of your problem
    • Your email address
    • Your DSL phone number, if applicable

    Below this information, right-click and choose Paste. You should see the headers pasted into the message. Click Send.

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Thunderbird for Windows or Mac OS X

  1. View the message you want to forward.
  2. In the menu, choose View > Headers > All. Click Forward.
  3. In the To field, type helpdesk@cruzio.com.In the body of the message, add as much of the following information as possible:
    • Your name
    • Your account number
    • Your phone number
    • Brief description of your problem
    • Your email address
    • Your DSL phone number, if applicable

    Click Send.

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Windows Mail, Windows Live Mail, Outlook Express

  1. View the message you want to forward.
  2. Right-click the Subject of the message in your inbox and in the new pop-up menu, click Properties.
  3. Click the Details tab.
  4. In the box of text, right-click and choose Select All. Right-click again and choose Copy. Close the Message Options window.
  5. Compose a new message. In the To field, type helpdesk@cruzio.com.In the body of the message, add as much of the following information as possible:
    • Your name
    • Your account number
    • Your phone number
    • Brief description of your problem
    • Your email address
    • Your DSL phone number, if applicable

    Below this information, right-click and choose Paste. You should see the headers pasted into the message.

    Click Send.

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