In order to upgrade our email services, Cruzio is raising the monthly price of our service to $5 per mailbox. For some people who have previously had free email attached to another service, this can represent a significant jump.
(Note: This doesn’t apply to custom domain name email service, just to our core address space ending in @cruzio.com, @baymoon.com, @rattlebrain.com, @calcentral.com, @scshop.com, @elgatito.com, @ebold.com, @skyhighway.com, @cruziolatino.com, and @icogitate.com.)
Here’s an explanation of what we’re doing and why. For tips on how to be prepared and keep costs low, check our FAQ. For a smooth change down the line, we recommend changing settings now — here’s the info you’ll need.
Our first goal is to clear out unused mailboxes before we move to a new platform. We know because of the long-time low cost, many people have addresses they don’t use. The first step if you’re in that boat is to remove unwanted mailboxes. Please contact us to get that done, and we’ll be happy to help with issues like recovering forgotten passwords, forwarding (which we’re providing free of charge), and saving old messages.
Once our mailbox count has stabilized (we expect there will be many fewer of them), Cruzio will shift to the newer interface. Watch this space for announcements of new features in the coming months.
Why the Change
The simple answer is that maintaining and supporting a non-ad-based email service is quite expensive. Sending and receiving messages might seem simple but the fact of the matter is that maintaining a good email service 24/7/365 is a lot of work, and email is what our customers call or write us about most. Adding better spam protection and a better user interface, which we feel is necessary, adds to the cost and we’ll be charged for those improvements by a third party on a per-mailbox per-month basis.
Then there’s the fact that Cruzio does not sell our customer information, surround your emails with ads, or otherwise subsidize the service as do free email providers such as Yahoo! or Gmail. The bottom line is that those services are free because the companies providing them want as many users as possible in order to monetize their personal data.
Cruzio is different. We work hard to protect our members’ privacy. We strongly believe it makes a difference to have an alternative to big nationwide ISPs — we stand out by offering fast, reliable internet services while being good members of the community and meeting a high bar for service and integrity.
To everyone who doesn’t like the increase in mailbox prices, Cruzio doesn’t like it either. We held off as long as we could. The current open source software we put together — and held together for many years — just isn’t providing the kind of user experience our customers need. We have to provide a better solution, and we’re going to do just that. The new email will have better spam protection, bigger mailboxes, and a much better user experience. Unfortunately, that’s expensive and we absolutely refuse to offset expenses by selling users’ personal information and browsing data or cutting off phone support as other companies do.
Understanding that some of our customers value free service over privacy and customer care and will elect to move to a different service, perhaps a free service, we have given months of notice to make sure people have time to find and transition to a new provider.
But if you’re inclined to stay, we’ll work to keep your business, so try talking with us first!
Please feel free to contact us if you have any questions, we’re always happy to help answer them. Our staff is on hand to assist in any way possible. We value you as customers and as neighbors.
And most of all, thank you for your continued support of local, Net Neutral internet.
Q. My family/business has been using multiple email addresses for years and can’t afford to start paying for all of them. What can I do?
A. The first step is to clean out any email addresses you aren’t using. For the rest, although we’re raising the price, each mailbox is only $60 per year, so consider whether it may be worth the cost. There are no contracts required, you can cancel any time. If that doesn’t make sense, we have many low-cost options which can help, including free email forwarding. Please contact us, we’ll work it out!
Q. I didn’t even know I had these mailboxes. Can you tell me what’s in them?
A. We won’t read your email but we’ll help you do it: Cruzio can reset your passwords if you contact us and provide proper identification. Contact us.
Q. I want to close a mailbox. What happens to all the mail?
A. Before you close an email address, you’ll need to make sure you’ve downloaded any data you want to keep to your computer or other device. Cruzio will keep the email for 21 days past the date the service is closed, so you will have a last chance to restore data if there’s something you have missed.
Q. I have to download all my email? How do I do that?
A. The download happens on the customer side, so Cruzio can’t do it for you. But we do have instructions and advice for you, and the process should be pretty easy. If it’s a complicated case, we’re happy to recommend a consultant. And remember, if it’s taking you a while to figure it out, the cost to keep a mailbox is only $5 per month.
Q. I use the email address as a login for services that are important to me like Facebook and my bank. Or people I’ve lost touch with have that address and might try to contact me someday. What should I do?
A. We kept the per-mailbox cost low so that you can keep an email address or transition from it very slowly. We’re also providing forwarding so that email to one of your addresses can be received in another mailbox — free of charge. Contact us for advice if you need it!
Q. I like the old interface. I’m used to it. Why are you changing?
A. Technology moves forward pretty relentlessly, as everyone working at Cruzio knows. There are just a lot of issues that older email clients don’t handle well. We think you’ll really like the new interface.
Q. New email interface! I’m excited! But does that mean I need to change the settings in my email readers?
A. Yes. There will be new settings, so you’ll need to change them on all the devices you use to send and receive email. Although we haven’t upgraded to the new interface yet, you can enter the new information any time. It’s a great idea to go ahead and do this right now, while there’s plenty of time and both settings will work. It’s not hard to do, and we’re happy to help.
Q. Should I make the changes right now?
A. Sure. It never hurts to get started.
Q. I have a million questions.
A. We’re happy to answer them. If you ask a good one we’ll add it to this FAQ! Contact us.