DSL/Velocity Troubleshooting

Can’t surf the Web with your DSL or Velocity? You’re in the right place. Follow these steps in order until you’re connected again. Check your modem’s sync light Start by finding out if your DSL or Velocity modem has sync, or a working connection, by reading its sync light. To find the sync light, find your modem in the list below. (If your modem is not listed below, refer to its manual.) Where to find your modem’s…

Cruzio and Dry/Naked DSL

Cruzio and Dry/Naked DSL Cruzio’s DSL service requires an existing AT&T phone line to run over. The DSL service itself does not require that there be an active phone service on the phone line. Doing without that service is known as dry or naked DSL. Not everyone requires landline phone service anymore, so our customers have been asking how to get Cruzio DSL without having to maintain the phone service. We would love to offer Dry/Naked…

DSL/Velocity Help

For help with your Cruzio Velocity or DSL, start with the articles below, or search the Support section. If you need Cruzio to move your DSL to a new location, or change the speed, please contact Cruzio. Using and Troubleshooting Your DSL or Velocity DSL/Velocity Troubleshooting Network Speed Test Security Tips Using Your Fusion Phone Cruzio Velocity comes with Fusion Phone service. Fusion Phone Help Fusion Voicemail FAQ Fusion Phone Taxes and…

DSL/Velocity Setup for Windows

Introduction Connecting the Equipment Testing the Connection Configuring Your PC to Use a Wired DSL Connection Introduction If, after following the setup instructions, your modem does not sync up and it is after 8 pm on your due date, please contact Cruzio Tech Support. If there is a problem with the provisioning of your circuit, we need to work on it right away. We don’t want you to pay for service you’re not receiving. Connecting…

Changing Your DSL Modem’s Configuration

Getting Started Mac Windows Modem Settings Getting Started If you can see the sync light on your DSL modem, but you can’t surf the Web, it may be that the modem configuration is incompatible with the protocol used by Cruzio. This is very often the case for DSL modems older than June 2001 or modems that were used with another ISP. The instructions below outline how to access some common modem interfaces. Each modem typically has a vpi and…

Configuring a Speedstream 4100 or 5100 DSL Modem

These instructions are for configuring a Speedstream 4100 modem or a Speedstream 5100 modem to work with Cruzio DSL. In addition to the modem, you will need its power cord, an ethernet cable, and a phone cable. If you bought your Speedstream modem from Cruzio, it should already be pre-configured to work with Cruzio DSL, and you should not need these instructions. Plug the power cord into the back of the modem and into a wall outlet. Plug one…

Your Cruzio Modem: SR360n DSL Gateway

This document provides information for the The SR360n DSL Gateway – the Cruzio modem used with Velocity Phone + Internet service. The SR360n DSL Gateway provides high performance and flexibility for broadband subscribers. It combines a full-rate ADSL modem with a wireless access point using the latest 802.11n WiFi technology. It can be used as an Ethernet or DSL gateway, and includes a router and a firewall. All modems purchased from…

DSL/Velocity Setup for Mac

Introduction Connecting the Equipment Testing the Connection Configuring your Mac to Use a Wired Connection Introduction If, after following the setup instructions, your modem does not sync up and it is after 8 pm on your due date, please contact Cruzio Tech Support. If there is a problem with the provisioning of your circuit, we need to work on it right away. We don’t want you to pay for service you’re not receiving. Connecting…

How to Forward Email with Complete Headers

When troubleshooting an email problem, Cruzio Support may ask you to forward the email message, including complete email headers, to them for evaluation. Here’s how. Cruzio Mail Cruzio Domain Webmail (Horde) Cruzio Classic Webmail (Open WebMail) Mail for Mac OS X Outlook 2003 for Windows Outlook 2000 for Windows Thunderbird for Windows or Mac OS X Windows Mail Windows Live Mail Outlook Express Cruzio Mail Log in to Cruzio Mail. Click the…

Dialup FAQ and Troubleshooting

General Dialup Questions How does dialup access work? Why didn’t Cruzio give me software when I signed up? Does Cruzio support the v.92 protocol? Why doesn’t my 56K modem ever connect at 56K? How can I make my dialup connection faster? How can I use my dialup connection outside Santa Cruz County? Dialup Troubleshooting Questions My computer is unable to connect and is giving me an error message. What does it mean? I know that my…