DSL/Velocity Troubleshooting

Can’t surf the Web with your DSL or Velocity? You’re in the right place. Follow these steps in order until you’re connected again. Check your modem’s sync light Start by finding out if your DSL or Velocity modem has sync, or a working connection, by reading its sync light. To find the sync light, find your modem in the list below. (If your modem is not listed below, refer to its manual.) Where to find your modem’s…

DSL/Velocity Help

For help with your Cruzio Velocity or DSL, start with the articles below, or search the Support section. If you need Cruzio to move your DSL to a new location, or change the speed, please contact Cruzio. Using and Troubleshooting Your DSL or Velocity DSL/Velocity Troubleshooting Network Speed Test Security Tips Using Your Fusion Phone Cruzio Velocity comes with Fusion Phone service. Fusion Phone Help Fusion Voicemail FAQ Fusion Phone Taxes and…

DSL/Velocity Setup for Windows

Introduction Connecting the Equipment Testing the Connection Configuring Your PC to Use a Wired DSL Connection Introduction If, after following the setup instructions, your modem does not sync up and it is after 8 pm on your due date, please contact Cruzio Tech Support. If there is a problem with the provisioning of your circuit, we need to work on it right away. We don’t want you to pay for service you’re not receiving. Connecting…

Velocity DNS Settings and Security

As of March 5, 2013, our upstream Velocity provider, Sonic, implemented additional security features on the DNS servers automatically assigned to Velocity connections. If you prefer, you may use their opt-out DNS servers. See below for details. If you have any questions or concerns, please contact Cruzio Support. DNS Security Features for Velocity Users These features are enabled on the DNS servers automatically assigned to Velocity users:…

DSL/Velocity Setup for Mac

Introduction Connecting the Equipment Testing the Connection Configuring your Mac to Use a Wired Connection Introduction If, after following the setup instructions, your modem does not sync up and it is after 8 pm on your due date, please contact Cruzio Tech Support. If there is a problem with the provisioning of your circuit, we need to work on it right away. We don’t want you to pay for service you’re not receiving. Connecting…

Paying Your Cruzio Bill and Using the Cruzio Account Center

This help is for Cruzio members. Many activities on the Cruzio website require membership. If you’re not a member yet, please join us! How do I manage my Cruzio account? To see your account details, change your payment method or view payment history, log in to the Account Center at myaccount.cruzio.com. If you’d prefer, email us at office@cruzio.com, or give us a call at 459-6301 x2. What is due when? Cruzio’s billing cycle…

Your Cruzio Modem: SR360n DSL Gateway

This document provides information for the The SR360n DSL Gateway – the Cruzio modem used with Velocity Phone + Internet service. The SR360n DSL Gateway provides high performance and flexibility for broadband subscribers. It combines a full-rate ADSL modem with a wireless access point using the latest 802.11n WiFi technology. It can be used as an Ethernet or DSL gateway, and includes a router and a firewall. All modems purchased from…

Fusion Voicemail FAQ

How much does it cost to get voicemail with my Velocity service? Voicemail comes free with your Fusion phone service, as does Caller-ID, Call Waiting, and 3-Way Calling. How can I access the phone-based voicemail system? Use one of the following methods to reach your voicemail box, then enter your PIN when prompted (the first time you connect to voice mail, you will be asked to create a password): Dial *99 from your own number. Dial your own…

Fusion Phone international rates

By default, Cruzio’s Fusion phone lines have international calling disabled. This is to prevent accidental unwanted charges. International calls can be enabled by contacting Cruzio support. Keep in mind that International calls are not free or included in the regular monthly Velocity cost. Calls to Borderless Calling destinations, highlighted in green, are free for up to 8 hours per month. After the first 8 hours, calls are billed at 2.5¢…

Fusion Phone Help

Fusion phone service works like regular phone service: it uses wired phone jacks and works with conventional phones and answering machines. It will continue to work when there is a power failure, and it communicates your address to the 911 system. Unlimited local and nationwide calling All Fusion phone lines have unlimited local and nationwide calling. Unlimited nationwide calling applies to all 50 states, plus Guam, Puerto Rico, and US Virgin…