DSL/Velocity Troubleshooting

…phone number, except for the telephone jack that your modem is plugged into. Repeat step 2: Restart your equipment. 6. Check for static on the phone line If you pick up a phone receiver that uses the same line as your DSL or Velocity, and you hear static over the dial tone, call the phone provider and tell them about the static. They should work to fix the problem. If you are on Cruzio DSL, call 611. If you are on Cruzio Velocity, call…

DSL/Velocity Help

…r Cruzio Velocity or DSL, start with the articles below, or search the Support section. If you need Cruzio to move your DSL to a new location, or change the speed, please contact Cruzio. Using and Troubleshooting Your DSL or Velocity DSL/Velocity Troubleshooting Network Speed Test Security Tips Using Your Fusion Phone Cruzio Velocity comes with Fusion Phone service. Fusion Phone Help Fusion Voicemail FAQ Fusion Phone Taxes and Fees Fusion Phone…

DSL/Velocity Setup for Windows

…your browser window. Open a new browser window and verify that you’ve been automatically taken to http://www.cruzio.com. If you are able to visit www.cruzio.com (or any other web page), you are using your Cruzio DSL or Velocity.If you cannot browse, follow the configuration instructions below* to get your computer ready to roll. back to the top Configuring Your PC to Use a Wired DSL Connection Windows 7 These instructions assume that you…

Velocity DNS Settings and Security

…ers automatically assigned to Velocity connections. If you prefer, you may use their opt-out DNS servers. See below for details. If you have any questions or concerns, please contact Cruzio Support. DNS Security Features for Velocity Users These features are enabled on the DNS servers automatically assigned to Velocity users: DNSSEC validation DNS reputation validation Closing DNS servers to off-network requests DNSSEC validation allows you to…

DSL/Velocity Setup for Mac

…puter. Locate the phone jack closest to your computer workstation. That will likely be the jack you’ll use to connect to your modem. Place an inline filter in each phone jack in your home or office that uses the DSL or Velocity phone number, except for the jack you’ve selected in step one. You want a filter between the jack and any phone device (phones, faxes, alarms, etc.) you have plugged into those jacks.If you want to use the…

Your Cruzio Modem: SR360n DSL Gateway

This document provides information for the The SR360n DSL Gateway – the Cruzio modem used with Velocity Phone + Internet service. The SR360n DSL Gateway provides high performance and flexibility for broadband subscribers. It combines a full-rate ADSL modem with a wireless access point using the latest 802.11n WiFi technology. It can be used as an Ethernet or DSL gateway, and includes a router and a firewall. All modems purchased from…

Paying Your Cruzio Bill and Using the Cruzio Account Center

…out after an account is 2 days overdue, and every 3 days for 3 notices. If payment hasn’t been received, the account will suspend on the 15th (after 14 days of being overdue) and closed on the 25th. 2. Velocity For all Velocity customers, a statement is issued 21 days before the 1st of each month showing monthly service charges (Velocity bandwidth, Fusion phone) for the month ahead, and usage charges (business metered & long distance…

Fusion Voicemail FAQ

How much does it cost to get voicemail with my Velocity service? Voicemail comes free with your Fusion phone service, as does Caller-ID, Call Waiting, and 3-Way Calling. How can I access the phone-based voicemail system? Use one of the following methods to reach your voicemail box, then enter your PIN when prompted (the first time you connect to voice mail, you will be asked to create a password): Dial *99 from your own number. Dial your own…

Fusion Phone Help

…ntacting Cruzio support or you can manage these features online. Visit https://fusionbroadband.com/login/default to activate your account. Keep in mind that International calls are not free or included in the regular monthly Velocity cost. View international rates for Fusion Phone… Collect calls, 900 toll calls, long-distance dial-around Fusion phone lines cannot accept collect calls (aka “charge reversal”). As an alternative to…

Fusion Phone international rates

…ational calling disabled. This is to prevent accidental unwanted charges. International calls can be enabled by contacting Cruzio support. Keep in mind that International calls are not free or included in the regular monthly Velocity cost. Calls to Borderless Calling destinations, highlighted in green, are free for up to 8 hours per month. After the first 8 hours, calls are billed at 2.5¢ per minute. To dial Mexico, you must first dial 011. We…