DSL/Velocity Troubleshooting

…ine If you pick up a phone receiver that uses the same line as your DSL or Velocity, and you hear static over the dial tone, call the phone provider and tell them about the static. They should work to fix the problem. If you are on Cruzio DSL, call 611. If you are on Cruzio Velocity, call 707-547-3400. 7. Troubleshoot your sync If your modem’s sync light is still blinking after the previous steps, Try plugging the modem into a a different te…

DSL/Velocity Help

…ge the speed, please contact Cruzio. Using and Troubleshooting Your DSL or Velocity DSL/Velocity Troubleshooting Network Speed Test Security Tips Using Your Fusion Phone Cruzio Velocity comes with Fusion Phone service. Fusion Phone Help Fusion Voicemail FAQ Fusion Phone Taxes and Fees Fusion Phone International Rates Setting Up Your DSL or Velocity Check for Velocity Eligibility Contact Cruzio to check for DSL Eligibility DSL/Velocity Setup for Ma…

DSL/Velocity Setup for Windows

…t www.cruzio.com (or any other web page), you are using your Cruzio DSL or Velocity.If you cannot browse, follow the configuration instructions below* to get your computer ready to roll. back to the top Configuring Your PC to Use a Wired DSL Connection Windows 7 These instructions assume that you are running Microsoft Windows 7 Home Premium, and that you have not purchased a static IP address with your DSL or Velocity. If you are running a differe…

Velocity DNS Settings and Security

…ions or concerns, please contact Cruzio Support. DNS Security Features for Velocity Users These features are enabled on the DNS servers automatically assigned to Velocity users: DNSSEC validation DNS reputation validation Closing DNS servers to off-network requests DNSSEC validation allows you to be sure that the websites you visit are in fact the legitimate site, and not a fake site put up by criminals. For more information, please see this DNSSE…

DSL/Velocity Setup for Mac

…line filter in each phone jack in your home or office that uses the DSL or Velocity phone number, except for the jack you’ve selected in step one. You want a filter between the jack and any phone device (phones, faxes, alarms, etc.) you have plugged into those jacks.If you want to use the same jack for your modem and for a phone or fax, plug a 2-way jack splitter into the jack. Plug the modem into one side of the splitter. On the other side,…

Your Cruzio Modem: SR360n DSL Gateway

…ormation for the The SR360n DSL Gateway – the Cruzio modem used with Velocity Phone + Internet service. The SR360n DSL Gateway provides high performance and flexibility for broadband subscribers. It combines a full-rate ADSL modem with a wireless access point using the latest 802.11n WiFi technology. It can be used as an Ethernet or DSL gateway, and includes a router and a firewall. All modems purchased from Cruzio are pre-configured to work…

Paying Your Cruzio Bill and Using the Cruzio Account Center

…fter 14 days of being overdue) and closed on the 25th. 2. Velocity For all Velocity customers, a statement is issued 21 days before the 1st of each month showing monthly service charges (Velocity bandwidth, Fusion phone) for the month ahead, and usage charges (business metered & long distance phone usage) for the past month. Payment for service charges, usage charges and taxes is due in full on the first of each month and must be automatically…

Fusion Phone Help

…d that International calls are not free or included in the regular monthly Velocity cost. View international rates for Fusion Phone… Collect calls, 900 toll calls, long-distance dial-around Fusion phone lines cannot accept collect calls (aka “charge reversal”). As an alternative to collect calling, we recommend arranging for a phone card. No 976 or 900 toll calling. Our systems are not set up to reconcile all the billing involved in th…

Fusion Phone international rates

…d that International calls are not free or included in the regular monthly Velocity cost. Calls to Borderless Calling destinations, highlighted in green, are free for up to 8 hours per month. After the first 8 hours, calls are billed at 2.5¢ per minute. To dial Mexico, you must first dial 011. We understand this is not necessary on all phone providers. Country Code Rate AFGHANISTAN +01193 49.6¢ ALBANIA +011355 37.1¢ ALGERIA +011213 31.6¢ AMERICAN…

Fusion Voicemail FAQ

How much does it cost to get voicemail with my Velocity service? Voicemail comes free with your Fusion phone service, as does Caller-ID, Call Waiting, and 3-Way Calling. How can I access the phone-based voicemail system? Use one of the following methods to reach your voicemail box, then enter your PIN when prompted (the first time you connect to voice mail, you will be asked to create a password): Dial *99 from your own number. Dial your own numb…