Internet Principles

Open Internet Principles of The Internet Store, Inc. DBA Cruzio

The Federal Communications Commission issued rules to preserve the internet as an open platform. These rules went into effect on November 20, 2011 and can be found at this link: http://www.gpo.gov/fdsys/pkg/FR-2011-09-23/html/2011-24259.htm. All internet service providers are required to post information regarding various issues so that consumers, both residential and business, can make informed choices about choosing an internet service provider. This document contains information regarding our services and in compliance with the FCC’s rules. The policies contained herein serve as a supplement to the existing terms of service.

The FCC’s rules focus on four primary issues:

  • Transparency. Fixed and mobile broadband providers must disclose the network management practices, performance characteristics, and terms and conditions of their broadband services;
  • No blocking. Fixed broadband providers may not block lawful content, applications, services, or non-harmful devices; mobile broadband providers may not block lawful Web sites, or block applications that compete with their voice or video telephony services; and
  • No unreasonable discrimination. Fixed broadband providers may not unreasonably discriminate in transmitting lawful network traffic.
  • Reasonable network management. ISPs may engage in reasonable network management to maintain a high quality of service for broadband internet access.

Network Practices

ISPs must disclose their network practices, specifically in the four general areas listed below. ISPs may not block lawful content, applications, services, or non-harmful devices, subject to reasonable network management. An ISP may not block consumers from accessing lawful Web sites, subject to reasonable network management; nor shall the ISP block applications that compete with the provider’s voice or video telephony services, subject to reasonable network management. ISPs may not unreasonably discriminate in transmitting lawful network traffic over a consumer’s broadband internet access service, although, reasonable network management shall not constitute unreasonable discrimination. The FCC’s rules state that a network management practice is reasonable if it is appropriate and tailored to achieving a legitimate network management purpose, taking into account the particular network architecture and technology of the broadband internet access service.

Congestion Management: Cruzio does not subject traffic to any congestion management practices. Our method of dealing with congestion is to increase bandwidth on our network. If a customer is over usage limits, we will work with them to bring usage down, or offer them an upgrade to a different tier.

Application-Specific Behavior: Cruzio blocks SMTP port 25 to areas outside of our network. We do no other port blocking. We do not favor specific protocols or applications

Device Attachment Rules: Cruzio does not restrict devices or device types.

Security: Cruzio has a manual firewall where we can enter remote IPs to block them if they are causing a Denial of Service attack within our network. Customers should maintain security for their devices attached to Cruzio’s network.

Performance Characteristics

ISPs must disclose the following network performance characteristics:

Service Description: Cruzio provides a variety of internet access technologies:

1. Type: Dialup
Expected Speed and Latency: Up to 56kbps
Actual Speed and Latency: Close to 56kbps
Suitable for real-time applications: No

2. ADSL: three speed options
Expected Speed and Latency (down/up):
384kbps – 1.5Mbps down/128 – 384kbps up
1.5 – 3.0 Mbps down/384 – 512 kbps up
1.5 – 6.0Mbps/384 – 768kbps up
Actual Speed and Latency: DSL speed and latency depends on the quality of the line and distance from the phone company central office.
Suitable for real-time applications: Yes, with reservations (line quality, actual speed)

3. ADSL2+: two speed options
Expected Speed and Latency (down/up):
Up to 20 Mbps down/2.5Mbps up
Up to 40 Mbps down/5.0Mbps up
Actual Speed and Latency: ADSL2+ speed and latency depends on the quality of the line and distance from the phone company central office
Starts at approximately 1.5 Mbps down / 384 up for first speed
Starts at approximately 3.0 Mbps down / 768 up for second speed

4. Wireless Internet: many speed options, roughly grouped:
Expected and Actual Speed and Latency: varies with quality of link and number of hops.
10 Mbps – 100 Mbps symmetrical shared connections
50 Mbps – 300 Mbps symmetrical point-to-point connections

5. Fiber Internet
Expected and Actual Speed and Latency: speed depends on service purchased. Latency on a single hop is 1ms. 100 Mbps – 100 Gbps symmetrical

Impact of Specialized Services: Cruzio does not sell specialized services which affect the last mile capacity to our customers.

Commercial Terms

ISPs must disclose the commercial terms of its broadband internet access service including those listed below.

Pricing: For up-to-date prices see http://www.cruzio.com/services/

Privacy Policies: Customer browsing information is not stored. Cruzio does not inspect network traffic.

Redress Options: End users should contact our office technical line and we will answer questions promptly via email and voice. We will attempt to resolve complaints immediately and informally by escalating to senior management if needed and follow-up with a written response to the matter within 15 business days.

FCC Notice

If a customer believes that these open internet rules are not being met, the customer may file an informal complaint at the Federal Communications Commission. The FCC urges customers to submit any complaints via its website at the following address: http://esupport.fcc.gov/complaints.htm. Customers may also file a formal complaint at the FCC using Part 76 of the Commission’s rules.

Additional Disclaimers

The Open Internet Rules, as adopted, and these Open Internet Principles are not intended to affect, alter or otherwise supersede the legal status of cooperative efforts by broadband Internet Access Service Providers and other service providers that are designed to curtail infringement in response to information provided by rights holders in a manner that is timely, effective, and accommodates the legitimate interests of the company, rights holders, and end users. Furthermore, the FCC’s Open Internet Rules, as adopted, and this company’s Open Internet Principles do not prohibit the company from making reasonable efforts to address the transfer of unlawful content or unlawful transfers of content. For additional information, please review the Acceptable Use Policy.