Author Archives: Peggy Dolgenos

Privacy on the Internet: Cruzio’s Take

On March 23rd, the US Senate voted to revoke privacy provisions put in place by the Obama administration. On March 28th, the House passed the bill as well. Now it’s just waiting for President Trump’s signature, and he’s indicated he will sign it.

Before getting into an explanation of the effect this will have on our privacy, we should mention that Cruzio Internet and Santa Cruz Fiber are strongly opposed to this action. In our 28-year history we have scrupulously protected customer privacy and we always will. With other independent ISPs, we’ve signed on to a letter from the Electronic Freedom Foundation protesting the recent vote.

What’s this loss of privacy about?

The new rules will allow internet service providers (ISPs) — the companies who connect home and business computers to the internet — to collect a wide variety of data from customers and use or sell it.

For example, your ISP can see when and from where you connect to the internet, and what sites you visit. Collecting this data and selling it without your permission is an invasion of your privacy.

If companies don’t have to ask permission, they also do not have to make sure you know they’re scooping up your data, or specifics about what or when they’re collecting and to whom it’s being sold. So likely most consumers will not even be aware of what they are revealing.

Why would anyone want to remove privacy protections?

The claim from Congress was that removing the regulations will “increase competition and cut costs for internet providers.”

The competition they’re talking about isn’t helpful to consumers, only advertisers. Rather than adding entrants to the ISP market, removing this regulation just allows complicit ISPs to compete with social media companies like Facebook and Google for advertising dollars.  But since those sectors don’t much overlap, we can’t expect increased competition in either of them. Big companies, with big ad revenue, will get bigger.

That’s why the biggest ISPs, phone and cable behemoths who control nearly all the market, pushed hard — and paid a lot — for this legislation.

More competition among ISPs is much needed. Right now, the vast majority of people in America have access to only one or two internet providers — their local cable or phone company. Deregulation hasn’t created a competitive environment as promised, it just hardened monopolies. Allowing the sale of private information is just another hollow claim.

Since big ISPs don’t have to be competitive, they don’t have to avoid unpopular practices. People might like a choice of privacy or other options, but the choice for most people will be, basically, internet without privacy or no internet at all.

In Santa Cruz we do have a choice. Cruzio is a local ISP with a strong commitment to customer privacy and security, as well as net neutrality. Cruzio has not, does not and will not sell your data. This is true throughout our organization. And every household or business that uses our service helps us stay in the game, enabling us to continue our commitment to principles our customers care about.

Can we just wait, and then re-establish privacy rules later?

Unfortunately, the resolution rescinding privacy rules prevents the FCC from reinstating the same or similar measures in the future. It’s one of the Congressional Review Acts (CRAs) that the 2017 Congress has used to turn over regulations enacted by the Obama-era agencies. The FCC under President Obama was able to simply create a regulation protecting internet users. Next time, because it’s been rescinded by a CRA, protection will require a vote by Congress.

Is there a silver lining to this situation?

We hope so: that the public will be more aware of internet privacy, as well as net neutrality. Cruzio and Santa Cruz Fiber regularly report about this issue in our newsletter, blog, and social media, pointing out ways to get your voice heard. Stay tuned!

(Note: let your elected representatives know what you think about internet rules! To find contact information for all your representatives, we recommend the Needful News Network. Enter your full address to get a list of all of the elected officials who serve you.)

In Memoriam: Doug Ross

Our coworker and friend Doug Ross passed away last week. He was a member of the Cruzio community for many years, and being forced to speak of him in the past tense is hard.

Doug at his marine mammal rescue post

Doug at his marine mammal rescue post

Doug was a big man: strong, tall, enormously talented; generous, with a great big heart. He enriched what he touched and improved what he joined.

How to describe all that Doug did for us and for the world?

His art. We know his print-making best, but Doug could work in so many media. He once brought a beautiful Calder-esque wire horse sculpture to our workspace. He’d made it by twisting some wires together. Doug pivoted from commercial art to fine art several years ago, and we’re grateful for the freedom that gave him. His art is unique, memorable, and very recognizable.


Doug at Cruzioworks

Doug at Cruzioworks

His participation. At our coworking “Bounce Hour” get-togethers, Doug explained how he approached art, shared his Toastmaster training,and even organized an evening of sketching for our community. He led a chapter of Toastmasters. He was a beloved longtime member and leader, well known to other coworkers for his warmth and willingness to help.

His care for marine mammals. How many of us look out at the big ocean, full of wild creatures, and think, “I can help with that.” But perhaps the animal world has the most to thank Doug for. He regularly saved stranded sea lions and whales caught in garbage and debris. From time to time he’d get a call at work and he’d rush out to the beach or the bay to help a distressed animal. Doug’s strength, smarts and skill came in handy for cold water rescue operations, and he was summoned for the most difficult jobs.

His mad-scientist passion for solving problems. Doug invented equipment that will improve the process of untangling whales from debris.

Chris Neklason, Cruzio’s CEO, said

“A Venn diagram is a chart of intersecting circles. Each circle could indicate a talent or an interest. A Venn diagram of Doug would be an infinitely petaled flower with a blazing core.”

Most of all, we’ll miss seeing Doug walk toward us, coffee cup in hand, wryly smiling, saying hello. Any community is only as great as its participants make it. We all depended on Doug for his leadership and we will miss him terribly. Much love to his family.


Cruzio and the Loma Fire: Day One

An eagle watches the Loma Fire

An eagle watches the Loma Fire

September 26th in Santa Cruz was unseasonably hot. Fire weather.

At about 2:45 pm, one of our ham radio enthusiasts emailed us: “Fire in the Santa Cruz Mountains… Just a quarter acre, someone’s trailer caught fire,” he told us.

In an hour the fire had spread to 200 acres. Local TV news streamed a live feed, which we tweeted: a helicopter circling Loma Prieta mountain, watching the fire race uphill.

Small planes from Cal Fire dumped loads of flame retardant on a mountain covered with dry, brittle trees and brush. At first, Cruzio staff watched like anyone else would watch, worrying about the people, pets and animals who might be affected. But it got more personal as the hours passed.

2:48 pm, from Cruzio's camera

2:48 pm, from Cruzio’s camera, we’re seeing nearby smoke

A telecommunications facility, used by many companies including Cruzio, sits on top of Loma Prieta. We serve some fiber-to-wireless customers from that site, and it’s an important backup to our fiber connections, protecting our network from outages. We’ve spent years acquiring and deploying expensive equipment there.

Starting at about 2:45 pm, we watched live TV footage of the fire approaching the bunker-like buildings and steel tower housing our equipment.

2:48 pm, from TV footage

2:48 pm, a TV helicopter’s view of Loma

Cruzio has security cameras up there — we mostly use them to monitor weather, so we can make sure snow and ice don’t interfere with equipment in winter. The cameras can be swiveled, zoomed and aimed remotely, so we can see all around. Often, one of our technicians will spot mountain lions or eagles close to the buildings and they’ll email out screen shots. We love the cameras.

By 3:30 pm, our security cameras were picking up nearby flames.

3:42 pm, from Cruzio's camera

3:42 pm, from Cruzio’s camera, the edge of the fire moving up the mountain

At Cruzio headquarters, we anxiously watched the live video. We hoped the fire would miss our facility. Winds were blowing away from the buildings — we could see embers blowing away from the camera. But the situation changed by the minute.

As we swiveled the camera, we saw fire in dozens of spots burning just down the hill.

If fire had engulfed the mountaintop facility, and burned the bunkers down, our equipment would have been destroyed. But the site is prepared for fire, with a wide dirt clearance, paved perimeter road and concrete buildings. And once we saw the fire moving south, we were relieved that the fire wouldn’t destroy our equipment. Now we worried about electricity.  Continue Reading: Night One


Cruzio and the Loma Fire: Night One

Cruzio and the Loma Fire: Night One

Loma Fire from Cruzio's security cameras, 8:36 pm

Loma Fire from Cruzio’s security cameras, 8:36 pm

Cruzio staff were glued to our video, watching the Loma Fire burn close to our hilltop equipment for hours. By early evening, the tall flames were very near our buildings, but luckily never crossed the paved perimeter.

They came awfully close, though. As we swiveled and zoomed our camera remotely, this is what we saw:

Loma fire from Cruzio security camera, 8:24 pm

Loma fire from Cruzio security camera, 8:24 pm

Loma Fire from Cruzio security camera, 8:11 pm

Loma Fire from Cruzio security camera, 8:11 pm

At about 6 pm, PG&E had cut power for safety reasons. You don’t want live electrical wires on burning poles.

How We Prepare for Emergencies Like the Loma Fire

Now back a step, to Cruzio’s long years of planning. In 2009, when we started using mountaintop facilities, we had limited power backup at those sites. When there was a problem with power — which happens more often than you’d like, — we’d have to rush up to fix the situation.

One of Cruzio’s principles of operation is that we must do absolutely all we can to provide 24/7 service without fail. Plus, we hate going up to mountains in bad weather, in the middle of a freezing night.

So Cruzio has invested heavily in long-lasting power backups for mountaintops.

Now, we have backup batteries rated to last 24 hours. We refresh our batteries on a regular schedule every year so they are always in good shape. We regularly test our generators and monitor our power equipment. Our teams drill for emergencies and every member of our staff is ready to help. It all comes in handy at a time like this.

Those powerful batteries meant we maintained service all night while the fire blazed around the hilltop. The batteries also kept the cameras going so we continued to watch, transfixed, throughout the evening.

But after a day, we knew our batteries would run down. We needed to get up the mountain with a generator to recharge them — PG&E was estimating a whole week before power was restored.

We kept watching until late at night. Even though the fire had passed us, Cal Fire said there was no way we could get to our site until late morning. So our Field Operations staff prepared to go up first thing the next day.
Continue Reading: Day Two

Cruzio and the Loma Fire: Day Two

In the morning on September 27th, Field Operations Manager Alison Lowenthal, engineer Colin Miller, and our new apprentices, Cameron Langston and Rafferty Lincoln, headed up in the truck to see if we could get to the mountaintop where fire had threatened. It was Cameron’s first day at work — what a first day. Ralph Silveira, one of our top field staff, drove out, too, but had to head home with a flat tire. Over 2,000 acres were now burning, but the fire had moved south of our site, so we were hoping to reach our equipment.

Loma Fire road block September 27th

Trying to get to Cruzio’s gear, but not yet allowed up, September 27th

The mountain facility doesn’t have a permanent generator, so we have to bring our own when power is down. Usually we have enough battery power to last out any outage, but in this case the power could be down for many days, PG&E said. Over a dozen nearby utility poles had burnt or fallen or both.

Cruzio needed to get the generator running to recharge the batteries before they ran out of juice.

Emergency personnel stopped our team partway up the winding mountain road. “Not safe yet.” We know there are two entrances to the site — and our customers are depending on us — so the crew drove down the mountain, onto Highway 17, and tried going in the north entrance, opposite where the fire was burning. Chris Frost, our Director of Technology and Infrastructure, coordinated with Cal Fire to determine the safest way up the mountain.

They stopped at Tomita Hill, where they took this photo of Loma:

Loma Fire September 27th

Loma Fire September 27th

The unpaved roads on that side are even more winding. Once again Field Ops were stopped by Cal Fire staff, who told them “But if you go back around the other entrance, maybe you can get in that way.” So they drove all the way back down to 17, and back up again to where they’d started. Then they waited at the road block for a few hours.

Cruzio's Colin Miller (center, in white tee shirt) at the road block

Cruzio’s Colin Miller (center, in white tee shirt) at the road block

Delay was pushing the limits of our equipment. Back at Cruzio, we were watching (on internet monitors) as the power supplies drained away.

Mark Hanford, our Chief Systems Engineer, was re-routing all the customers he could away from Loma Prieta. Networks have some amount of flexibility — that’s why every site is important, and redundancy is crucial — so Mark was reconfiguring the network to route around the emergency. In a short time, he had moved almost all our customers away from the problem.

Then we waited to see if the power would go down before our crew could get in.

By day two, one side of the mountain was burned to ash

One side of the mountain was burned to ash

At 5:30 pm, half an hour was left on the battery. Time ticked away. 15 minutes. 10. At 6 pm, Mark said “Okay. Power can go off any second now.” Our team was still waiting at the Cal Fire stop, waiting for entry. Capacity on the batteries went to zero.

But miraculously our power didn’t go out. The batteries kept running. They kept going past their expected charge. Mark stayed at the office, waiting for the power to go off so he could check on his emergency network routing. 7 pm. 8 pm. The batteries didn’t die. Our guys were waiting on the mountain. 8:30 pm.

Finally, the batteries were out at 8:50. They had run on “empty” for two and half hours!

Then, just after battery power went out, we got word: Cal Fire was escorting Cruzio’s team up the hill in a convoy of fire and water trucks, and onto our site. It was stop-and-go all the way up the mountain as the fire was hard to work around. Although diminished at that time, some flames were only feet away from the vehicles.

“We could hear the fire like a jet engine,” recounted Colin Miller, “You could see the embers flying into the trees [near] where the vehicles were.” It was clear, though, that the fire was moving away and our team made it up the mountain safely.

It only takes 5 minutes to power up the generator. Our crew had it going in no time. Then they took turns watching all night, and sleeping in shifts, to make sure everything ran smoothly.

Up there on the tower, above the smoke the air was clear. After a long day of braving the smoky air and fire, Field Ops took the opportunity to end the night with some stargazing. Alison Lowenthal summarized the day: “It’s intense, but it’s actually a lot of fun. I love being up on Loma.”
Continue Reading: The Aftermath 

Cruzio and the Loma Fire: Aftermath

The Loma Fire still burned on Day 3, but had passed our site

The Loma Fire still burned on Day 3, but had passed our site

Cruzio went through a tense Monday, when the fire started, with flames roaring past our hilltop facility. Then all day Tuesday Cruzio staff was waiting, watching and then racing to re-charge our backup batteries before power ran out. We didn’t completely avoid an outage, but the number of people affected was small and the effect brief.

We felt good about our performance and lucky we’d escaped more damage.

By Wednesday, conditions on Loma’s hilltop had stabilized. The fire still raged south of us — 4,000 acres burning that day — but our access to the site had become pretty routine. The road block was gone. We worked with other folks on the mountaintop, sharing resources and helping each other out.

Burned and black bushes were all around

Burned and black bushes were all around

PG&E told us that power would be off for a week or more, so we settled in for the long haul. Chris Frost, our Director of Technology and Infrastructure, went on TV to explain the situation.

For several days our staff took turns going up the mountain and maintaining the generators. It was a grind, though what we went through didn’t compare to people who’d lost homes or were displaced.

A lot of fast food was consumed and a lot of time was spent looking out over the charred landscape and drifting smoke. Our team saw a dozen or more utility poles burned black and leaning, clearly a big job for PG&E.

Over the next few days, we watched fascinated as PG&E lowered pole after pole from a helicopter into place on the steep mountainside. The utility’s ground crew guided the poles into place and quickly had the new infrastructure up.

Cal Fire bravely walking toward the burn. PG&E is fixing the pole behind them.

Cal Fire bravely walking toward the burn. PG&E is fixing the pole behind them.

Then, well ahead of schedule, just after noon on Monday October 3rd, PG&E restored power to the mountaintop. Cruzio’s staff breathed a sigh of relief. Our saga was over for now.

A week later, at this writing, the fire is 95% contained and people have returned to their homes. In all, the fire destroyed 12 houses along with many outbuildings. Luckily, no one was injured.


Things to know about fire:

  • A fire grows much faster than you’d ever imagine, especially in such dry conditions. Fire coming? Get out!
  • Preparation is essential. A generous perimeter saved our gear. Our batteries and generator prevented a serious outage.
  • Working together in these situations is key. All companies in the facility helped each other, making the situation much more bearable.
  • PG&E really has their process down, they were extremely efficient.
  • Cal Fire is a heroic organization. We owe a lot to them and we’re very grateful for all their help. Over 2,100 fire fighters came from around the state to work in challenging, steep terrain. As our staff member Colin said, “The firefighters were the most amazing thing, I just had this feeling of WOW! Being up there with them is so different from just knowing they’re up there.”


Photo credits for these posts: Chris Frost, Alison Lowenthal, Colin Miller, and our security camera.

Fiber Update: 26 Surveys Completed on One Small Street!

More numbers from our survey (if you haven’t taken it, please do, it’s right here).

As of November 27th, we had gotten well over 1500 responses to work with and lots of interesting numbers.

In the graph below, we can see which neighborhoods are participating the most. We’re looking at the Upper West Side leading the pack with Nobel and Spring Street at or near the top of the pile. You rock, UWS!

And if you look at the list below the chart, you’ll see that even a small street can make a big difference. Word of mouth is our most effective way of spreading the news, so be sure to tell your neighbors to take the survey!

If the graph is a little fuzzy, the numbers are these, from the neighborhood with the fewest surveys to the one with the most: Harvey West 8, San Lorenzo 20, Beach Hill 25, South Pacific 31, Riverside 32, West Harbor 33, Carbonera 39, Prospect Heights 46, Downtown North 47, Neary Lagoon 51, Market 53, South Seabright 57, Ocean View 57, Western Drive 59, Gault 61, Chestnut/Laurel 62, No Answer/Garbled 62, Natural Bridges 64, East Morrissey 65, Lower Escalona 65, Lower Bay 66, Lighthouse 82, Mitchell’s Cove 86, Branciforte 87, Spring Street 92, Mission Bay 93, Nobel 96.

In case you’re curious about what street has completed the most surveys, check the tables below. Hagar Court leads all streets in the City of Santa Cruz with 26 surveys completed — just ahead of another Upper West Side street, Western Drive. Most of us know where Western Drive is, or Escalona (3rd place). But Hagar Court? Here’s a map showing where it is and how relatively short the street is, which leads us to the statement:

Hagar Court is Awesome!


Find your street and get a sense of whether your neighbors are aware and enthusiastic about the project. The more people who sign up, the faster we’ll get Internet to everyone and the lower we can set the price. Spread the word! We welcome participation from neighborhood Champions who will be central to the process — let us know if you’d like to be a Champion.

Street 	# of Surveys 	Street 	# of Surveys 	Street 	# of Surveys 	Street 	# of Surveys 
Hagar Ct 	26 	Dufour St 	11 	Esmeralda Dr 	8 	Palo Verde Terrace 6 
Western Dr. 	25 	Frederick St 	11 	Fair Ave 	8 	Peyton St 	6 
Escalona Drive 	23 	Market St 	11 	Lee St 	 	8 	Pine St 	6 
Ranch View Rd 	22 	Mission St 	11 	Myrtle St 	8 	Ross St 	6 
Delaware Ave 	20 	N Branciforte Ave 11 	Park Way 	8 	Soquel Ave 	6 
King St 	19 	N Pacific Ave 	11 	Plateau Ave 	8 	Torrey Pine Terrace 6 
Laurel St 	17 	National St 	11 	San Juan Ave 	8 	Archer Dr 	5 
Marnell Ave 	17 	Pelton Ave 	11 	Spring St 	8 	Avalon St 	5 
Linden St 	16 	Windham St 	11 	Washington St 	8 	Bradley Dr 	5 
Pacific Ave 	16 	Windsor St 	11 	Alta Ave 	7 	Buena Vista Ave 5 
Walk Circle 	16 	Cayuga St 	10 	Hagemann Ave 	7 	Campbell St 	5 
Dickens Way 	15 	Felix St 	10 	Harbor Dr 	7 	Carbonera Dr 	5 
Fairmount Ave 	15 	Grandview St 	10 	Lighthouse Ave 	7 	Cedar St 	5 
Highland Ave 	15 	Maple St 	10 	Meadow Rd 	7 	Clinton St 	5 
Pacheco Ave 	15 	Morrissey Blvd 	10 	Ocean St 	7 	Coulson Ave 	5 
Broadway 	14 	Seabright Ave 	10 	Peach Terrace 	7 	Darwin St 	5 
High Street 	14 	W Cliff Dr 	10 	Stanford Ave 	7 	Gharkey St 	5 
Chestnut St 	13 	Walnut Ave 	10 	Trescony St 	7 	Grant St 	5 
Isbel Dr 	13 	Wilkes Circle 	10 	2nd St 	 	6 	Hanover St 	5 
Oxford Way 	13 	Alamo Ave 	9 	Bethany Curve 	6 	Ingalls St 	5 
Arroyo Seco 	12 	Ocean View Ave 	9 	Getchell St 	6 	Meder St 	5 
Bay St 	 	12 	Seaside St 	9 	Goss Ave 	6 	Naglee Ave 	5 
Caledonia St 	12 	Segri Pl 	9 	Jackson St 	6 	Ortalon Ave 	5 
John St 	12 	Trevethan Ave 	9 	Laguna St 	6 	Pearl St 	5 
Laurent St 	12 	Van Ness Ave 	9 	Lincoln St 	6 	Rigg St 	5 
Nobel Dr 	12 	Younglove Ave 	9 	Miramar Dr 	6 	S Branciforte Ave 5 
Sumner St 	12 	3rd St 	 	8 	Monterey St 	6 	San Jose Ave 	5 
California St 	11 	Auburn Ave 	8 	Nevada St 	6 	Serra Ct 	5 
Columbia St 	11 	Belmont St 	8 	Palmetta St 	6 	Union St 	5 

Street 	# of Surveys 	Street 	# of Surveys 	Street 	# of Surveys 	Street 	# of Surveys 
Woodrow Ave 	5 	Pine Pl 	4 	Heath St 	3 	Allegro Dr 	2 
Younger Way 	5 	Poplar Ave 	4 	Hebard St 	3 	Arbor Ave 	2 
4th Ave 	4 	Riverside Ave 	4 	Jessie St 	3 	Arroyo Pl 	2 
Almar Ave 	4 	Rockridge Ln 	4 	Josefa Way 	3 	Beach St 	2 
Alta Vista Dr 	4 	Roxas St 	4 	Kalkar Dr 	3 	Beachview Ave 	2 
Annie Ln 	4 	Seaview Ave 	4 	La Fonda Ave 	3 	Blackburn St 	2 
Anthony St 	4 	Shaffer Rd 	4 	Ladera Dr 	3 	Bronson St 	2 
Belvedere Terrace 4 	Swift St 	4 	Magnolia St 	3 	Brook Ave 	2 
Berkeley Ct 	4 	Village Circle 	4 	Marine Parade 	3 	Brookwood Dr 	2 
Berkshire Ave 	4 	Vista Bella Dr 	4 	Moore St 	3 	Calvin Pl 	2 
Brookside Ave 	4 	3rd Ave 	3 	Prospect Heights 3 	Carbonera Ct 	2 
Centennial St 	4 	Anderson St 	3 	Quarry Ln 	3 	Cardiff Pl 	2 
Center St 	4 	Baldwin St 	3 	Rincon St 	3 	Catalpa St 	2 
Chace St 	4 	Berkeley Way 	3 	River St 	3 	Chico Ave 	2 
Crestview Terrace 4 	Berry St 	3 	Rocky Rd 	3 	Chrystal Terrace 2 
E Cliff Dr 	4 	Blaine St 	3 	Sacramento Ave 	3 	Continental St 	2 
Errett Circle 	4 	Button St 	3 	Santa Cruz St 	3 	Cooper St 	2 
Fridley Dr 	4 	Calcita Dr 	3 	Seton Way 	3 	Dakota Ave 	2 
Hillcrest Terrace 4 	California Ave 	3 	Sheldon Ave 	3 	Dimond St 	2 
Liberty St 	4 	Chilverton St 	3 	Sherman St 	3 	Encinal St 	2 
Locust St 	4 	Clark Ave 	3 	Spruce St 	3 	Estates Dr 	2 
Majors St 	4 	Clay St 	3 	Stockton Ave 	3 	Everson Dr 	2 
Melrose Ave 	4 	Cliff St 	3 	Storey St 	3 	Gault St 	2 
Merced Ave 	4 	De La Costa Ave 3 	Sunset Ave 	3 	Glenwood Ave 	2 
Mountain View Ave 4 	Echo St 	3 	Wavecrest Ave 	3 	Hagemann Ct 	2 
Nanna Ct 	4 	Effey St 	3 	Wendell St 	3 	Hall St 	2 
Olive St 	4 	Elm St 	 	3 	Acacia Way 	2 	Harmony Ct 	2 
Otis St 	4 	Emeline Ave 	3 	Acadia Ave 	2 	Hollywood Ave 	2 
Pennsylvania Ave 4 	Forest Ave 	3 	Algea St 	2 	Hubbard St 	2 

Street 	# of Surveys 	Street 	# of Surveys 	Street 	# of Surveys 	Street 	# of Surveys 
Hunolt St 	2 	Surfside Ave 	2 	college 8 Rd 	1 	Highland Ct 	1 
Iowa Dr 	2 	Sutphen St 	2 	Coral St 	1 	Hugus Ave 	1 
James St 	2 	Swanton Blvd 	2 	Crespi Ct 	1 	Isbel Ct 	1 
Jeter St 	2 	Sylvar St 	2 	Cypress Ave 	1 	Jenne St 	1 
Jewell St 	2 	Tosca Terrace 	2 	Cypress Park 	1 	Kennan St 	1 
Kenneth St 	2 	Tree Frog Ln 	2 	Dake Ave 	1 	Koshland Way 	1 
Kirby St 	2 	Via Hermosa 	2 	Delaveaga Park Dr 1 	Las Ondas Ct 	1 
Logan St 	2 	Weeks Ave 	2 	Dellview Ave 	1 	Laurel St Ext 	1 
Main St 	2 	Westmoor Ct 	2 	Donna Ct 	1 	Limestone Ln 	1 
Mariner Park Way 2 	Woods St 	2 	Doyle St 	1 	Los Altos Ct 	1 
Mason St 	2 	1st Ave 	1 	Easterby Ave 	1 	Mary Case Ln 	1 
McMillan Ct 	2 	1st St 	 	1 	Escalona Ct 	1 	May Ave 	1 
McMillan Dr 	2 	2nd Ave 	1 	Esmeralda Ct 	1 	Mesa Ln 	1 
McPherson St 	2 	38th Avenue 	1 	Eucalyptus Ave 	1 	Miller Ct 	1 
Mentel Ave 	2 	Anita St 	1 	Fairview Pl 	1 	Minnie St 	1 
Neary St 	2 	Barson St 	1 	Fernside St 	1 	Misty Ct 	1 
Northrop Pl 	2 	Baymount St 	1 	Fieldcrest Ln 	1 	Mott Ave 	1 
Oregon St 	2 	Bayona Drive 	1 	Francis Ct 	1 	Mountain View Ct 1 
Pasture Rd 	2 	Bellevue St 	1 	Front St 	1 	Murray St 	1 
Pilkington Ave 	2 	Benito Ave 	1 	Gilbert Ct 	1 	Oak Way 	1 
Pioneer St 	2 	Bixby St 	1 	Gina Ct 	1 	Oriole Ln 	1 
Plymouth St 	2 	Burton Dr 	1 	Glenview St 	1 	Ortalon Circle 	1 
Redwood St 	2 	Camille Ln 	1 	Glover St 	1 	Owen St 	1 
Rooney St 	2 	Canfield Ave 	1 	Graham Ave 	1 	Park Ave 	1 
Sadi St 	2 	Cardiff Ct 	1 	Green St 	1 	Parnell St 	1 
Scenic St 	2 	Carl Ave 	1 	Hammond Ave 	1 	Pendegast Ave 	1 
Seaborg Pl 	2 	Claremont Terrace 1 	Harrison Ave 	1 	Phelan Ct 	1 
Southview Terrace 2 	Cleveland Ave 	1 	Heller Drive 	1 	Plum St 	1 
Suburbia Ave 	2 	Coalinga Way 	1 	Hiawatha Ave 	1 	Potrero St 	1 

Street 	# of Surveys 
Princeton St 	1 
Pryce St 	1 
Rankin St 	1 
Rathburn Way 	1 
Refugio Rd 	1 
Reno Way 	1 
Roger Dr 	1 
Roosevelt Terrace 1 
San Lorenzo Blvd 1 
Shelter Lagoon Dr 1 
Stoneybrook Way 1 
Stoneycreek Rd 	1 
Suburbia Ct 	1 
Sunnyside Ave 	1 
Sunnyslope Ct 	1 
Taylor St 	1 
Towne Terrace 	1 
Trinity St 	1 
Vernon St 	1 
Wanzer St 	1 
West Ave 	1 
Westmoor Dr 	1 
Woodland Way 	1 

Spot Simple Spam That Fools Everyone

Do you get simple, short, unexpected emails from friends instructing you to click on a link? They look kind of like this:

Simple phishing example

Truman from Cruzio Customer Service wants to warn people that these emails are an increasingly common scam. If you click on the link, your computer security may be threatened.

These emails aren’t really coming from your friends — that’s obvious once you think about it, but it’s not easy to be on your guard all the time! They’re sent by a virus-spreading program that gets contacts from an infected computer’s address book and forges the sender’s identity. Naturally, friends and family are likely to click on the websites in the email, and their address books are then compromised in their turn. It’s an effective scheme, and hard to stop.

Security Tips:
Don’t click on links in unusual email, even from friends or family. (Unsure? Ask them!)
Don’t type personal information like passwords or social security numbers into websites you reach from an email.
Don’t say yes to installing files on your computer from email unless you are positive they’re safe.
Do make sure your friends and family know this, too!

from September 2015 Newsletter

Santa Cruz Fiber: West Side vs East Side and Street by Street

Do West Siders Value Internet More?

The City of Santa Cruz is neatly divided into East and West by the Mighty San Lorenzo River. Neatly, but not quite equally — 12 fiber neighborhoods are on the East Side, and 14 on the West.

But that difference doesn’t account for the difference in surveys between the two sides of town. After 1,244 surveys were completed, it looks like we’ve gotten more of a response from people on the West Side than on the the East.


How can we reach more East Siders? Let us know  — contact us with your ideas!

What About Your Street?

People tend to get their neighbors involved in community projects — it’s just natural to talk to the folks next door or down the street. We know friends and neighbors are more influential than TV and radio, so we thought it would be fun to see which neighbors are doing the best job of communicating the Gigabit Internet project.

Here are the top streets, on a graph. Congratulations, Hagar Court and Ranch View Road! You are not big streets, but you’re going strong with 21 surveys each and really helping the project along. The next several leaders are also on the West Side — Escalona, Laurel Street, Western Drive, and Dickens Way. The highest count for an East Side street is Fairmount Avenue, with 14 respondents.


A full list of all survey respondents, by street, is below. Where’s your street? If it’s not on the list, no one has filled out a survey.

ps. Have you taken the survey? Do it now:

Hagar Ct : 21, Ranch View Rd : 21, Escalona Dr : 18, Laurel St : 17, Western Dr : 16,
 Dickens Way : 15, King St : 15, Fairmount Ave : 14, Highland Ave : 13, Marnell Ave : 13,
 Bay St : 12, Pacific Ave : 12, Walk Circle : 12, Arroyo Seco : 11, Delaware Ave : 11,
 High St : 11, John St : 11, N Pacific Ave : 11, Oxford Way : 11, Pacheco Ave : 11,
 California St : 10, Pelton Ave : 10, Walnut Ave : 10, Broadway : 9, Columbia St : 9,
 Grandview St : 9, Maple St : 9, N Branciforte Ave : 9, Nobel Dr : 9, Wilkes Circle : 9,
 Dufour St : 8, Laurent St : 8, Linden St : 8, Mission St : 8, National St : 8, Segri Pl : 8,
 Trevethan Ave : 8, Van Ness Ave : 8, Cayuga St : 7, Chestnut St : 7, Felix St : 7,
 Isbel Dr : 7, Lee St : 7, Park Way : 7, Plateau Ave : 7, San Juan Ave : 7, Seaside St : 7,
 Spring St : 7, Stanford Ave : 7, Sumner St : 7, Trescony St : 7, Windsor St : 7,
 Younglove Ave : 7, Alta Ave : 6, Bethany Curve : 6, Caledonia St : 6, Frederick St : 6,
 Jackson St : 6, Laguna St : 6, Market St : 6, Meadow Rd : 6, Ocean St : 6,
 Ocean View Ave : 6, Palmetta St : 6, Palo Verde Terrace : 6, Peach Terrace : 6,
 Peyton St : 6, Ross St : 6, Soquel Ave : 6, W Cliff Dr : 6, Washington St : 6,
 3rd St : 5, Alamo Ave : 5, Bradley Dr : 5, Clinton St : 5, Esmeralda Dr : 5,
 Fair Ave : 5, Getchell St : 5, Gharkey St : 5, Lighthouse Ave : 5, Monterey St : 5,
 Morrissey Blvd : 5, Myrtle St : 5, Ortalon Ave : 5, Rigg St : 5, Woodrow Ave : 5,
 2nd St : 4, Anthony St : 4, Auburn Ave : 4, Avalon St : 4, Belvedere Terrace : 4,
 Brookside Ave : 4, Campbell St : 4, Chace St : 4, Coulson Ave : 4, Darwin St : 4,
 Errett Circle : 4, Fridley Dr : 4, Goss Ave : 4, Grant St : 4, Hanover St : 4,
 Ingalls St : 4, Liberty St : 4, Locust St : 4, Majors St : 4, Melrose Ave : 4,
 Mountain View Ave : 4, Naglee Ave : 4, Nevada St : 4, Pearl St : 4, Pine Pl : 4,
 Poplar Ave : 4, Riverside Ave : 4, S Branciforte Ave : 4, Seabright Ave : 4, Serra Ct : 4,
 Swift St : 4, Union St : 4, Windham St : 4, Almar Ave : 3, Alta Vista Dr : 3,
 Anderson St : 3, Annie Ln : 3, Baldwin St : 3, Berkeley Ct : 3, Berkshire Ave : 3,
 Berry St : 3, Carbonera Dr : 3, Cedar St : 3, Centennial St : 3, Center St : 3,
 Clark Ave : 3, Cliff St : 3, Crestview Terrace : 3, De La Costa Ave : 3, E Cliff Dr : 3,
 Hagemann Ave : 3, Harbor Dr : 3, Hebard St : 3, Hillcrest Terrace : 3, Jessie St : 3,
 Josefa Way : 3, Kalkar Dr : 3, Lincoln St : 3, Magnolia St : 3, Merced Ave : 3,
 Moore St : 3, Olive St : 3, Otis St : 3, Pennsylvania Ave : 3, Prospect Heights : 3,
 Rincon St : 3, River St : 3, Robinson Ln : 3, Rocky Rd : 3, Sacramento Ave : 3,
 Shaffer Rd : 3, Stockton Ave : 3, Storey St : 3, Sunset Ave : 3, Torrey Pine Terrace : 3,
 Wendell St : 3, 3rd Ave : 2, 4th Ave : 2, Allegro Dr : 2, Arbor Ave : 2, Archer Dr : 2,
 Arroyo Pl : 2, Atlantic Ave : 2, Beachview Ave : 2, Bellevue St : 2, Belmont St : 2,
 Berkeley Way : 2, Blackburn St : 2, Blaine St : 2, Brookwood Dr : 2, Buena Vista Ave : 2,
 Button St : 2, California Ave : 2, Calvin Pl : 2, Carbonera Ct : 2, Cardiff Pl : 2,
 Catalpa St : 2, Chico Ave : 2, Chrystal Terrace : 2, Clay St : 2, Cooper St : 2,
 Dakota Ave : 2, Elk St : 2, Emeline Ave : 2, Encinal St : 2, Estates Dr : 2,
 Everson Dr : 2, Forest Ave : 2, Glenwood Ave : 2, Hall St : 2, Hollywood Ave : 2,
 Hubbard St : 2, Hunolt St : 2, James St : 2, Jeter St : 2, Jewell St : 2, Kenneth St : 2,
 La Fonda Ave : 2, Marine Parade : 2, Mariner Park Way : 2, McMillan Ct : 2,
 McMillan Dr : 2, McPherson St : 2, Meder St : 2, Mentel Ave : 2, Miramar Dr : 2,
 Northrop Pl : 2, Pasture Rd : 2, Pilkington Ave : 2, Pine St : 2, Plymouth St : 2,
 Quarry Ln : 2, Rooney St : 2, Roxas St : 2, Sadi St : 2, San Jose Ave : 2, Santa Cruz St : 2,
 Scenic St : 2, Seton Way : 2, Southview Terrace : 2, Sutphen St : 2, Sylvar St : 2,
 Tosca Terrace : 2, Tree Frog Ln : 2, Village Circle : 2, Vista Bella Dr : 2,
 Wavecrest Ave : 2, Woods St : 2, Younger Way : 2, 1st Ave : 1, 1st St : 1, 4th Ave : 1, Acacia Way : 1,
 Alamo Ave : 1, Anderson St : 1, Avalon St : 1, Baldwin St : 1, Bay St : 1, Baymount St : 1,
 Belvedere Terrace : 1, Bethany Curve : 1, Broadway : 1, Bronson St : 1, Buena Vista Ave : 1,
 Calvin Pl : 1, Campbell St : 1, Carbonera Dr : 1, Chico Ave : 1, Chrystal Terrace : 1,
 Clay St : 1, Clinton St : 1, Coalinga Way : 1, Columbia St : 1, Coulson Ave : 1,
 Crestview Terrace : 1, De La Costa Ave : 1, Delaware Ave : 1, Delaware Ave #68 : 1,
 Dickens Way : 1, Dimond St : 1, E Cliff Dr : 1, Easterby Ave : 1, Echo St : 1, Elk St : 1,
 Errett Circle : 1, Escalona Dr : 1, Escalona Drive : 1, Felix St : 1, Fridley Dr : 1,
 Front St : 1, Glenwood Ave : 1, Goss Ave : 1, Harbor Dr : 1, Harmony Ct : 1,
 Harrison Ave : 1, Hebard St : 1, Heller Drive : 1, High St : 1, Highland Ave : 1,
 Hubbard St : 1, Ingalls St : 1, Iowa Dr : 1, James St : 1, Josefa Way : 1, Kalkar Dr : 1,
 King St : 1, Kirby St : 1, La Fonda Ave : 1, Laurel St : 1, Lighthouse Ave : 1,
 Locust St : 1, Logan St : 1, Magnolia St : 1, Marnell Ave : 1, Mary Case Ln : 1,
 Merced Ave : 1, Mesa Ln : 1, Miller Ct : 1, Mission St : 1, Morrissey Blvd : 1,
 Mountain View Ave : 1, Naglee Ave : 1, National St : 1, Northrop Pl : 1, Olive St : 1,
 Oregon St : 1, Ortalon Ave : 1, Otis St : 1, Palo Verde Terrace : 1, Pelton Ave : 1,
 Peyton St : 1, Pine St : 1, Poplar Ave : 1, Potrero St : 1, Prospect Heights : 1,
 Ranch View Rd : 1, Rankin St : 1, Redwood St : 1, Robinson Ln : 1, Rooney St : 1,
 San Juan Ave : 1, Scenic St : 1, Seaside St : 1, Shaffer Rd : 1, Sheldon Ave : 1,
 Shelter Lagoon Dr : 1, Spring St : 1, Stockton Ave : 1, Storey St : 1, elk street : 1,
 Sumner St : 1, Sunset Ave : 1, Sutphen St : 1, Tosca Terrace : 1, Trevethan Ave : 1,
 Van Ness Ave : 1, Vernon St : 1, Walnut Ave : 1, Wavecrest Ave : 1, Wendell St : 1,
 Western Dr : 1, Western Dr. : 1, Westmoor Ct : 1, Windsor St : 1

Santa Cruz Fiber: How Is Your Neighborhood Doing?

After the first 1,244 surveys, we stopped and took a snapshot so you can see how your neighborhood is doing. (We meant to count at 1,000 surveys but they were coming in really fast!)

The more Cruzio customers and survey takers a neighborhood has, the higher up it can go on the list. If you’re a Cruzio customer and take the survey, even better.

Surveys are particularly important for neighborhoods that are complicated or far from downtown. If it’s complicated to lay fiber to your area, we really need to see a lot of interest!

(Remember, to see a map of neighborhoods, look at our previous blog post. Or just take the survey, when you put in your address you’ll see what neighborhood you’re in.)

First of all, check out the pins below. People in every neighborhood in Santa Cruz have said they want gigabit Internet.


Which neighborhood had the most surveys out of the first 1,244? Here’s a chart:


You can see that certain neighborhoods have way more people contributing than others.

When you look at percentages, though, the neighborhoods are a lot closer. It makes sense — the smallest number of surveys comes from Harvey West, and few people live there. When you look at the percentages, though, you’ll see neighborhoods aren’t so different. Just a few extra surveys can have a big effect.


Every survey makes a difference! Remember to tell friends and family to take the survey.