Cruzio engineers have scheduled an service-impacting emergency maintenance window to resolve networking and routing issues with equipment that serves customers in the Scotts Valley, San Jose, Portola Valley, and Mount Umunhum areas.
This will affect customers with Certified, Wireless, Dedicated, and Enterprise Broadband access services. This will not affect Velocity or DSL services.
This is maintenance window is scheduled for Tuesday, January 7th 2020 at 2:10PM to 4:00PM.
We expect actual customer connectivity downtime to be less than 5 minutes during the above time frame.