Cruzio engineers are currently looking into an issue with our primary fiber connection for customers with Enterprise and Wireless Pro services in the Santa Cruz, Scotts Valley, and Watsonville areas.
Fortunately, all of our backup links are working as intended. This means that customers will still have internet connectivity, but may experience slower than expected speeds.
This will affect customers with Colocation, Enterprise, Wireless Pro, Dedicated Business Broadband and Cruzioworks services. Velocity, DSL, and dial-up customers are not affected.
We’ve escalated the issue to our fiber provider, and we will post updates and developments here as we get them.
Thank you for your patience.