[Update]: Our Engineers have identified the issue. At this time, we believe the issue to be resolved.

If you are still not online, please restart your Gigacenter, or your Router (if you do not rent from us). You can do this by unplugging the power cord from the wall, leaving this unplugged for 15 seconds, and then plugging it back in.

Once your Power, Broadband, and Service light are on green: Internet should be restored. (Other devices may have different status indicators)

If this does not restore your service, please give our customer service line a ring, and we will get back to you as soon as we are back in the office tomorrow morning.