10/26/2019 11:00PM – PG&E related outage in downtown Santa Cruz, Harvey West, Westside, Live Oak areas

Due to the PG&E outage starting at 10:45PM on Saturday, 10/26, the networking hardware that serves some customers in the downtown Santa Cruz, Harvey West, Westside, and Live Oak areas are currently on battery/UPSes.  This affects customers with Fiber, Wireless, Certified, Dedicated, and Enterprise access services in those areas.

We will be triaging generators and battery swaps in the coming hours, but these affected customers should expect some service outages as we migrate gear to alternate power sources.

We currently do not have a time estimate from PG&E on restoration.

Please expect updates here in the coming hours.