11/29/2019 12:35PM – Fiber Optic Network Issue [RESOLVED]

Some Fiber customers were experiencing an issue with no connectivity.

Our engineers were able to isolate and resolve the problem. If you are still not online, please restart your Gigacenter, or your Router (if you do not rent from us). You can do this by unplugging the power cord from the wall, leaving this unplugged for 15 seconds, and then plugging it back in.

Once your Power, Broadband, and Service light are on green: Internet should be restored. (Other devices may have different status indicators)

If this does not restore your service, please give our customer service line a ring, and we will get back to you as soon as possible.