On November 1st, our secondary mail server crashed and and mailboxes were unable to
send and receive email. On November 2nd, our engineers restored the server and all
the mailboxes that were previously inaccessible, and they were all up and running
and able to send and receive email.
Any pre-existing email needed to be restored from backups after the server
restoration. ebold.com, scschop.com, elgatito.com, cruziolatino.com, icogitate.com
have all been restored. calcentral.com and rattelbrain.com should be fully restored
today. skyhighway.com and baymoon.com should be fully restored within a couple days.
Unfortunately, the passwords to mailboxes on skyhighway.com and rattlebrain.com
could not be recovered and if you have one of these email addresses your password
will need to be reset.
If you able to log in to the primary cruzio.com mailbox, the skyhighway.com and
rattlebrain.com password can be reset by going to your mail tools here:
http://members.cruzio.com/newadmin/ and logging in as the cruzio.com user.
If you are unable to access the primary cruzio.com mailbox please call us at
831.459.6301 and we will give you a temporary password which will allow you to log
directly and change the password.
We apologize for the inconvenience and thank you for your patience.