On November 1st, our secondary mail server crashed and mailboxes were unable to send and receive email. On November 2nd, our engineers restored the server and all the mailboxes that were previously inaccessible were all able to send and receive email.
Any pre-existing email needed to be restored from backups after the server restoration. ebold.com, scschop.com, elgatito.com, rattlebrain.com cruziolatino.com, icogitate.com have all been restored. calcentral.com skyhighway.com and baymoon.com should be fully restored soon.
Unfortunately, the passwords to mailboxes on skyhighway.com and rattlebrain.com could not be recovered and if you have one of these email addresses, your password will need to be reset.
If you able to log in to the primary cruzio.com mailbox, your skyhighway.com or rattlebrain.com password can be reset by going to your mail tools here: http://members.cruzio.com/newadmin/ and logging in as the cruzio.com user.
If you are unable to access the primary cruzio.com mailbox please call us at 831.459.6301 and we will give you a temporary password which will allow you to log in directly and change the password.
We apologize for the inconvenience and thank you for your patience.