Cruzio network engineers have identified a problem with our upstream connection out to the internet for specific locations. This is due to a connectivity issue with our upstream provider for these locations.
If you are currently experiencing loss of connectivity, it is most likely a current issue with Cruzio’s connection to the internet and not a localized problem with your own radio or equipment.
We hope to have this fixed as soon as possible.
Customers that are affected:
– Enterprise & Business Broadband customers in the San Jose, Watsonville, and some Scotts Valley (El Pueblo Rd. & Weston Rd.) areas.
If you are currently experiencing loss of connectivity, it is most likely a current issue with Cruzio’s connection to the internet and not a localized problem with your own radio or equipment.
We hope to have this fixed as soon as possible.
Customers that are affected:
– Enterprise & Business Broadband customers in the San Jose, Watsonville, and some Scotts Valley (El Pueblo Rd. & Weston Rd.) areas.
Customers that will not be affected:
– All Velocity, DSL, and dial-up customers in San Jose, Watsonville, and some Scotts Valley areas.
Thank you for your patience, as we are working with our upstream provider to have this fixed as soon as possible.
