Cruzio engineers are currently looking into an issue with our primary fiber connection for customers with Enterprise and Business Broadband services in the Santa Cruz area. This is most likely due to a fiber cut.
Customers are currently on our backup connection, and will see slower than normal speeds and/or sporadic packet loss until this is resolved. We will update this as soon as we can.
This will affect customers with Colocation, Enterprise, Business Broadband, Dedicated Business Broadband and Cruzioworks services. Velocity, DSL, and dial-up customers are not affected.