All service has been restored for customers affected by today’s prolonged PG&E maintenance in Westside, Santa Cruz. This issue was caused by longer-than-expected power maintenance window at the building that houses the wireless networking equipment upstream to the affected customers. Our field crews had to install additional batteries and generators to keep customers up during this extended PG&E maintenance window.
This power maintenance is now over, and we do not expect any more downtime for these customers today or in the near future.
We thank you for your patience with this issue.