6/22/2021 5PM – Inbound call issues affecting some Velocity customers

We are currently investigating inbound call issues affecting some Velocity customers. The problem does not seem to be systemic at this time, and only affecting some parties calling Velocity telephone numbers.

Symptoms include Post Dial Delay (PDD) after dialing into a Velocity telephone number, and occasional error messages played back to the calling party. We have escalated the issue with the call paths that lead to us and are working to resolve.

If you are having any issues contacting us on our main contact number, Cruzio support can be reached at our alternate toll-free number, 800-303-3302.