9/27/2021 5:45PM – Intermittent inbound and outbound call issues affecting some Velocity customers (Resolved)

Engineers are actively investigating voice issues across our Velocity phone network, intermittently affecting some inbound and outbound calls. Symptoms include Post Dial Delay (PDD), DTMF tones not being properly sent or received, and some dropped calls. All other services are up and operational.

(RESOLVED) Test calls in and out of our network are working as expected at this time.  Please reach out to our support team if any inbound or outbound calling issues persist.