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Home > Member Tools > Network Status

Network Status

03/10/25 03:20AM-4:30AM – Issue affecting customers in Woodside/Portola Valley area [RESOLVED]

March 10, 2025
Robert G
No Comments

Cruzio engineers have confirmed all upstream issues have been resolved, and all customers should be back online. If you continue to experience any issues, please contact our technical support team.

03/10/25 03:20AM – Issue affecting customers in Woodside/Portola Valley area

March 10, 2025
Will
No Comments

Cruzio engineers are aware of an issue affecting wireless customers in the Woodside/Portola Valley area.  Access to the impacting site is not currently available so a time of restoration is not known yet.  Updates will be posted here as information becomes available.

3/6/2025 11:00AM-2:00PM – Emergency Maintenance affecting some Wireless customers in Live Oak

March 6, 2025
Jason Smidt
No Comments

Cruzio engineers will be conducting emergency maintenance on upstream equipment serving some Wireless Pro customers in Live Oak on 3/6/2025 11AM-2PM. There may be brief interruptions in service during this period.

03/05/2025 11am Outage affecting some customers in La Honda [RESOLVED]

March 5, 2025
colin
No Comments

After the weather cleared up, engineers were able to replace damaged equipment to restore services. If you are still experiencing any issues, please contact Technical Support.

03/05/2025 6:42am Outage affecting some customers in La Honda

March 5, 2025
Will
No Comments

We are currently experiencing an outage at one of our sites in La Honda. Currently no ETA on a resolution. If there are any updates before restoration they will be posted here.

3/5/2025 11AM-4PM – Maintenance affecting some Wireless customers in Live Oak

March 4, 2025
Justin Von Besser
No Comments

Cruzio engineers will be conducting maintenance on upstream equipment serving some Wireless Pro customer in Live Oak 3/5/2025 11AM-4PM. There may be brief interruptions in service during this period

2/25/2025 10PM-12AM – Emergency Maintenance affecting some Wireless customers in Live Oak

February 25, 2025
Justin Von Besser
No Comments

Cruzio engineers will be conducting maintenance on upstream equipment serving some Wireless Pro customer in Live Oak Tuesday 2/25/2025 10PM-12AM. There may be brief interruptions in service during this period.

2/25/2025 – 3:00PM-3:30PM Partial Mail Outage Affecting some Standalone Email customers [RESOLVED]

February 25, 2025
Robert G
No Comments

Cruzio engineers have confirmed all upstream issues have been resolved, and all customers should be able to login and send/receive mail normally. If you continue to experience any issues, please contact our technical support team.

2/25/2025 – 3:00PM Partial Mail Outage Affecting some Standalone Email customers

February 25, 2025
Robert G
No Comments

Cruzio engineers have advised of an upstream outage currently affecting email service for standalone Cruzio inboxes. Some customers may experience problems getting to Cruzio webmail login page, or experience issues sending and receiving mail. We will update this network status when more information becomes available.

2/26/2025 11AM-4PM – Maintenance affecting some Wireless customers in Live Oak

February 25, 2025
Justin Von Besser
No Comments

Cruzio engineers will be conducting maintenance on upstream equipment serving some Wireless Pro customer in Live Oak 2/26/2025 11AM-4PM. There may be brief interruptions in service during this period.

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Cruzio serves Aptos, Aromas, Ben Lomond, Bonny Doon, Boulder Creek, Brookdale, Capitola, Corralitos, Davenport, Felton, Freedom, La Selva Beach, Lompico, Pajaro, Rio Del Mar, Santa Cruz, Scotts Valley, Seacliff, Soquel, Watsonville, & Zayante.

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