Cruzio technicians will be performing maintenance on our Velocity Phone & Internet network on Wednesday 3/12/2025, from 12:00am to 4:00am. Once your connection or voice service drops, up to one hour of downtime is expected. Thank you for your patience, and we apologize for any inconvenience.

Cruzio engineers will be conducting maintenance on upstream equipment serving customers at Jardines between 2PM and 4PM on Tuesday, March 11th, 2025. There may be a few brief interruptions in service during this period. Cruzio technicians will keep downtime as minimal as possible.

Cruzio engineers will be conducting emergency maintenance on upstream equipment serving customers at Jardines between 2PM and 4PM on Monday, March 10th, 2025. There may be a few brief interruptions in service during this period. Cruzio technicians will keep downtime as minimal as possible.

Cruzio engineers have confirmed all upstream issues have been resolved, and all customers should be back online. If you continue to experience any issues, please contact our technical support team.

Cruzio engineers are aware of an issue affecting wireless customers in the Woodside/Portola Valley area.  Access to the impacting site is not currently available so a time of restoration is not known yet.  Updates will be posted here as information becomes available.

Cruzio engineers will be conducting emergency maintenance on upstream equipment serving some Wireless Pro customers in Live Oak on 3/6/2025 11AM-2PM. There may be brief interruptions in service during this period.

After the weather cleared up, engineers were able to replace damaged equipment to restore services. If you are still experiencing any issues, please contact Technical Support.

We are currently experiencing an outage at one of our sites in La Honda. Currently no ETA on a resolution. If there are any updates before restoration they will be posted here.

Cruzio engineers will be conducting maintenance on upstream equipment serving some Wireless Pro customer in Live Oak 3/5/2025 11AM-4PM. There may be brief interruptions in service during this period

Cruzio engineers will be conducting maintenance on upstream equipment serving some Wireless Pro customer in Live Oak Tuesday 2/25/2025 10PM-12AM. There may be brief interruptions in service during this period.