Cruzio engineers are currently looking into an issue with our primary fiber connection for customers with Enterprise and Business Broadband services in the Santa Cruz, Scotts Valley, and Watsonville areas.
This will affect customers with Colocation, Enterprise, Business Broadband, Dedicated Business Broadband and Cruzioworks services. Velocity, DSL, and dial-up customers are not affected.
We will post updates and developments here as we get them. We thank you for your patience.
Wireless Engineers have resolved the issue as of 1:30am this morning and full connectivity to our customers in the affected areas has been restored. We thank you for your patience.
There is currently a wireless outage at one of our wireless sites affecting customers in Watsonville, Scotts Valley, East San Jose, and Oakland Road area. This outage only affect Cruzio customers on the Business Broadband and Enterprise networks in these areas; customers with Velocity or DSL connections are not affected. Engineers are investigating the cause of the outage. This status will be added to as we receive updates. Thank you for your patience.
Due to a stuck process we are rebooting web hosting server host6.cruzio.com. This should only effect customers with web hosting service on this server. Any mail sent during this time will be queued up and delivered once service is restored.
Web hosting server host2.cruzio.com is now back up and all services are restored. Any mail sent during this down time has been queued up and will be delivered shortly, if not already. Thank you for your patience. Happy Monday everyone!
A technician is in route to our Data Center to reboot Web hosting server host2.cruzio.com. Services are expected to be up by 8:30am. . This will only effect web hosting customers with
services on host2. Email will be queued up and delivered once the services are restored. We apologize for any inconvenience and will post an update as soon as services are restored on host2.
Field crews for our upstream provider have repaired the break in our fiber line as of 4:00pm this afternoon 2/22/17. Internet performance should be back to normal for all affected customers. Thank you for your patience.
Our upstream fiber provider has informed us that the they have a tentative estimate of 4:30PM for their repair of the fiber break.
Our upstream fiber provider has informed us that the they have found the location of the fiber break and have crews on site working to restore service.
There is currently no ETA for repair, although we will update this status as new information becomes available.
Cruzio engineers are currently looking into an issue with our primary fiber connection for customers with Enterprise and Business Broadband services in the Santa Cruz area. This is most likely due to a fiber cut.
Customers are currently on our backup connection, and will see slower than normal speeds and/or sporadic packet loss until this is resolved. We will update this as soon as we can.
This will affect customers with Colocation, Enterprise, Business Broadband, Dedicated Business Broadband and Cruzioworks services. Velocity, DSL, and dial-up customers are not affected.
