The failed hardware has been replaced and upgraded. All services should now be restored. It may take a few minutes for all back-logged email to queue up and be delivered, but any mail sent while services were down should be delivered shortly if not already. This should have only effected email for customers with web hosting services on Host7 and is not part of the email upgrade that has been happening this week.

Web hosting server host7 has experienced a hardware failure. Engineers are currently working to rebuild the failed hardware, but do not have an ETC yet. Any mail sent during this time will be queued up and delivered once the server is back online. This should only be effecting customers who have web hosting services on Host7.

Cruzio engineers are currently working to resolve an issue with our Plesk web hosting server Host 7. We will update this network status with additional information as it becomes available.

As of Wednesday, 5/23 at 5pm, we have completed the upgrades to our email server and the new and improved webmail service is now active.

Some people may notice that their mail clients and devices are not able to connect to the new server. Please restart your modem, router, and computer to ensure that your connection is routing to the correct mail server. You can also see our frequently asked questions page if you need any additional information about this upgrade – https://cruzio.com/2018/02/cruzio-email-upgrade-faq

We appreciate your patience during this period.

At 7.30PM we have started upgrading to our new email service.

During the process of the email upgrade, you may notice a few oddities in your mailbox. We are still in the process of syncing old servers with the new servers. Once the upgrade has been completed, everything should return to normal. Rest assured, all mail is safe.

We expect the upgrade to be completed tomorrow by 10am.

We appreciate your patience during this period.

Our previously scheduled network test between 11pm and 2am on 5/16-5/17 is complete. There was a brief period of time between 11pm and 12am where some customer may have had trouble reaching some internet sites. We apologize for the inconvenience.

Web hosting server host4 (host4.cruzio.com) has been restarted for some emergency maintenance. This only effect customers with web hosting services on host5.  The server will return to normal operation in a few minutes.

Any mail sent while the server is down will be queued and delivered once the restart process is complete.

The connectivity issue that was affecting some legacy DSL customers has been resolved. Thank you for your patience.

The connectivity issue that was affecting some legacy DSL customers has been resolved. Thank you for your patience.

We have completed our network maintenance.  All customer traffic is back to normal.