Cruzio engineers are currently looking into an issue with our primary fiber connection for customers with Enterprise and Business Broadband services in the Santa Cruz, Scotts Valley, and Watsonville areas.
We have escalated to our upstream provider, who are working on a fix for the issue.
This will affect customers with Colocation, Enterprise, Business Broadband, Dedicated Business Broadband and Cruzioworks services. Velocity, DSL, and dial-up customers are not affected.
We will post updates and developments here as we get them. We thank you for your patience.
Cruzio engineers have resolved the issue with email domain skyhighway.com as of around 9:10am this morning 6/11/17. Email accounts are accessible as normal, and mail is sending and receiving. All queued mail is being delivered as well. We appreciate your patience.
As of this morning around 7:45am 6/11/17, our email domain Skyhighway.com began experiencing issues. As of now, customers using Skyhighway.com email addresses cannot access, send, or receive email. All incoming email is being queued up for delivery. This has been escalated to our network engineers, and this status will be amended as we receive updates. We appreciate your patience.
Cruzio engineers resolved a service outage for Wireless Pro, Dedicated Business Broadband, and Enterprise services in some areas of Santa Cruz with an emergency reboot of networking equipment. We apologize for the downtime and any inconvenience.
The intermittent connectivity issue affecting Wireless, Certified, Dedicated, and Enterprise customers in the San Jose, Watsonville, and Scotts Valley areas was resolved as of 5:00PM on Wednesday, May 3rd 2017.
An intermittent connectivity issue began as early as 11pm on 5/2/17, affecting Wireless Pro, Dedicated, and Enterprise customers in the San Jose, Watsonville, and Scotts Valley Areas only. We have opened a trouble ticket with our upstream provider, and we will continue to amend this status as we receive updates from them. Customers in the affected areas may experience very brief/intermittent periods of downtime until our upstream provider has resolved the issue. Thank you for your patience.
Full functionality has been restored to our primary network up-link. Performance on our wireless network should return to normal. We thank you for your patience.
Cruzio engineers are currently looking into an issue with our primary fiber connection for customers with Enterprise and Business Broadband services in the Santa Cruz, Scotts Valley, and Watsonville areas.
We have escalated to our upstream provider, who are working on a fix for the issue.
This will affect customers with Colocation, Enterprise, Business Broadband, Dedicated Business Broadband and Cruzioworks services. Velocity, DSL, and dial-up customers are not affected.
We will post updates and developments here as we get them. We thank you for your patience.
This morning around 6am PG&E power was lost for part of downtown Santa Cruz, including our office building. While our networking equipment is on backup power, some customers may have experienced downtime during the switch to redundant power. Power was restored the majority of downtown at 7:15am, including all major Cruzio infrastructure. We apologize for any inconvenience.
Cruzio has confirmed with the MAH that the power is indeed out in the McPherson center building due to maintenance / construction, but the MAH itself is fine.
All of the Cruzio equipment is working, and will come back online once the power is restored to the building.
