One of our main point of distribution nods downtown is running on backup power due to the power outage. Technicians are working on a solution to get services restored as soon as possible.

Just after midnight on November 14th, our engineers will be performing maintenance on our Legacy DSL networking equipment.

During the period of work, customers may experience some downtime.

All work should be completed by 6:00am.  If you encounter any connectivity issues, please try power cycling your equipment. This maintenance is only for equipment serving legacy DSL, and will not affect other services including Velocity.

UPDATE: As of approximately 3:30 am, all work is complete.

Cruzio technicians identified the hardware issue, and all affected services should be back to normal as of 3:15pm.

Sorry for the inconvenience, thank you.

Around 2:05 we began seeing strange behavior from our equipment at the Chaminade resort.  Technicians and system admin are looking into the issue now.  We are sending technicians to check out the equipment onsite ASAP

This will only affect wireless pro, and dedicated customers connected to the Chaminade access point.  Velocity and DSL customers are unaffected.  Thank you for your patience.

This outage has been resolved.

We are diagnosing a connectivity outage affecting customers with wireless internet access off of the Dream Inn building.  We expect service to be restored within 15 minutes.

This is only affecting costumers with Wireless Pro, Dedicated, and Enterprise access connectivity.

We have resolved the hardware malfunction which affected Wireless Pro, Certified, and Dedicated Broadband customers in the downtown Santa Cruz area.

There is currently a network outage affecting downtown Santa Cruz Wireless Pro and Dedicated Broadband customers.  Cruzio engineers are currently investigating.

After replacing a fault piece of hardware, all secondary mail services should be restored. Any mail sent during this time has been queued up and should start being delivered.

Engineering is currently working on an issue with Cruzio secondary mailboxes (non @cruzio.com and non-web hosting mailboxes).

These include baymoon.com, rattlebrain.com, etc…

Any mail sent to these addresses during this time will be queued up and delivered once the service has been restored.