This network outage has been resolved, and connectivity has been restored to customers.

PG&E is still having power issues in the area, though this may effect customers in areas with power. Engineers are en route to replace equipment that will circumvent the power issues.

Some customers in the Live Oak area may be experiencing an outage due to PGE power outages. Engineers are currently investigating.

The sporadic connectivity issues for customers at 1205 Pacific has been resolved.

Cruzio engineers will be replacing equipment at 1205 Pacific in Downtown Santa Cruz to resolve an issue with sporadic packet loss.  This will cause a few moments of downtime to customers with Certified Broadband connectivity in that building.  This maintenance will be completed by 11:00AM.

Our upstream provider’s hardware failure has been repaired, and all Velocity circuits should be surfing at this time. If you are unable to surf, please try power cycling your equipment. Thanks for your patience.

We are investigating reports of a hardware failure in our upstream provider’s data center. This equipment serves some of our Velocity customers, and will not affect other services such as Wireless Pro. We will update this message as more information becomes available. We appreciate your patience.

The emergency maintenance is complete and service has been restored to all legacy DSL circuits. If you are still experiencing a connectivity issue, please try power cycling your equipment. Thank you for your patience.

As of Monday, 9/24/18 at 12:45am, some legacy DSL customers may be affected by emergency maintenance that is being performed by our upstream DSL provider. This emergency maintenance is expected to last several hours. This maintenance will not affect other services, including Velocity or Wireless Pro. We appreciate your patience.

Engineers have completed all work. All customers effected by this maintenance should be back up and running.