On November 1st, our secondary mail server crashed and and mailboxes were unable to
send and receive email. On November 2nd, our engineers restored the server and all
the mailboxes that were previously inaccessible, and they were all up and running
and able to send and receive email.
Any pre-existing email needed to be restored from backups after the server
restoration. ebold.com, scschop.com, elgatito.com, cruziolatino.com, icogitate.com
have all been restored. calcentral.com and rattelbrain.com should be fully restored
today. skyhighway.com and baymoon.com should be fully restored within a couple days.
Unfortunately, the passwords to mailboxes on skyhighway.com and rattlebrain.com
could not be recovered and if you have one of these email addresses your password
will need to be reset.
If you able to log in to the primary cruzio.com mailbox, the skyhighway.com and
rattlebrain.com password can be reset by going to your mail tools here:
http://members.cruzio.com/newadmin/ and logging in as the cruzio.com user.
If you are unable to access the primary cruzio.com mailbox please call us at
831.459.6301 and we will give you a temporary password which will allow you to log
directly and change the password.
We apologize for the inconvenience and thank you for your patience.
On November 1st, one of our email servers crashed and users of the following types of email addresses were unable to send and receive mail: @baymoon.com, @calcentral.com, @cruziolatino.com, @ebold.com, @elgatito.com, @icogitate.com,@rattlebrain.com, @scshop.com and @skyhighway.com
On November 2nd, our engineers were able to restore the server and all of the mailboxes that were inaccessible then are now up and running and all can send and receive new email.
However, any pre-existing email still needs to be restored from backups and it could take a few days to finish restoring every folder on every mailbox. Thank you for your patience while we resolve this. We’ll have all your saved mail back with you as soon as we possibly can — it’s our number one priority.
Unfortunately, the passwords to mailboxes on skyhighway.com and rattlebrain.com could not be recovered and if you have one of these email addresses your password will need to be reset.
If you able to log in to the primary cruzio.com mailbox, the skyhighway.com and rattlebrain.com password can be reset by going to your mail tools here: http://members.cruzio.com/newadmin/ and logging in as the cruzio.com user.
If you are unable to access the primary cruzio.com mailbox please call us at 831.459.6301 and we will give you a temporary password which will allow you to log directly and change the password.
Thank you again for your patience and apologies for this inconvenience.
On November 1st, one of our email servers crashed and users of the following types of email addresses were unable to send and receive mail: @baymoon.com, @calcentral.com, @cruziolatino.com, @ebold.com, @elgatito.com, @icogitate.com,@rattlebrain.com, @scshop.com and @skyhighway.com
On November 2nd, our engineers were able to restore the server and all of the mailboxes that were inaccessible then are now up and running and all can send and receive new email.
However, any pre-existing email still needs to be restored from backups and it could take a few days to finish restoring every folder on every mailbox. Thank you for your patience while we resolve this. We’ll have all your saved mail back with you as soon as we possibly can — it’s our number one priority.
Unfortunately, the passwords to mailboxes on skyhighway.com and rattlebrain.com could not be recovered and if you have one of these email addresses your password will need to be reset.
If you able to log in to the primary cruzio.com mailbox, the skyhighway.com and rattlebrain.com password can be reset by going to your mail tools here: http://members.cruzio.com/newadmin/ and logging in as the cruzio.com user.
If you are unable to access the primary cruzio.com mailbox please call us at 831.459.6301 and we will give you a temporary password which will allow you to log directly and change the password.
Thank you again for your patience and apologies for this inconvenience.
Yesterday, November 1st, one of our email servers crashed and users of the following types of email addresses were unable to send and receive mail: @baymoon.com, @calcentral.com, @cruziolatino.com, @ebold.com, @elgatito.com, @icogitate.com,@rattlebrain.com, @scshop.com and @skyhighway.com
Last night, our engineers were able to restore the server and all of the mailboxes that were inaccessible yesterday are now up and running and all can send and receive new email.
However, any pre-existing email still needs to be restored from backups and it could take a few days to finish restoring every folder on every mailbox. Thank you for your patience while we resolve this. We’ll have all your saved mail back with you as soon as we possibly can — it’s our number one priority.
Unfortunately, the passwords to mailboxes on skyhighway.com and rattlebrain.com could not be recovered and if you have one of these email addresses your password will need to be reset.
If you able to log in to the primary cruzio.com mailbox, the skyhighway.com and rattlebrain.com password can be reset by going to your mail tools here: http://members.cruzio.com/newadmin/ and logging in as the cruzio.com user.
If you are unable to access the primary cruzio.com mailbox please call us at 831.459.6301 and we will give you a temporary password which will allow you to log directly and change the password.
Thank you again for your patience and apologies for this inconvenience.
All of the mailboxes that were inaccessible yesterday 11/1 are now up and running and all can send and receive new email. However the pre-existing email needs to be restored from backup and it could take a few days to finish restoring every folder on every mailbox. Thank you for your patience while we resolve this.
Unfortunately the passwords to mailboxes on skyhighway.com and rattlebrain.com could not be recovered and if you have one of these email addresses your password will need to be reset.
If you able to log in to the primary @cruzio.com mailbox to reset your passwords, the skyhighway.com and rattlebrain.com password can be reset by going to your mail tools here: http://members.cruzio.com/newadmin/ and logging in as the cruzio.com user.
If you are unable to access the primary cruzio.com mailbox please call us and we will give you a temporary password which will allow you to log directly and change the password.
Thank you again for your patience and apologies for this inconvenience.
Skyhighway.com and rattlebrain.com are now able to send and receive email along with the other secondary mailbox domains. However the password files for skyhighway and rattlebrain were corrupted and we have had to issue customers new passwords on those two domains. You can reset your password by going to http://members.cruzio.com/newadmin/ and logging in with your cruzio.com email address and password.
We are still working on restoring all mail which may take the remainder of the week.
Engineering is still currently working to restore secondary mailboxes. The following domains are currently accepting new mail:
baymoon.com
calcentral.com
cruziolatino.com
ebold.com
elgatito.com
icogitate.com
rattlebrain.com
Old mail on these domains is being restored from backup and could take several days to finish restoring all folders.
We are still working to restore the following domains:
rattlebrain.com
skyhighway.com
Cruzio engineers are still working to restore customer service to the secondary email mailboxes.
We are currently working to restore customer access to new / unread emails on the server, and then restore old / cached emails from backups once that is done.
Cruzio engineers are currently working to resolve a problem with the secondary mailbox servers. These include emails that end in baymoon, calcentral and skyhigway.
These secondary mailboxes are currently unavailable, however any mail sent during this time will be queued up and delivered once services are restored.
We are currently working to resolve a problem with the secondary mailbox servers. Secondary mailboxes will be unavailable momentarily, how ever any mail sent during this time will be queued up and delivered once services are restored.
