2015-11-19 @ 4:35PM – slow speeds due to fiber outage

Cruzio network engineers have identified a problem with our upstream connection out to the internet, due to a cut/break in our fiber.  Customers are currently on our backup wireless connection.

If you are currently experiencing much slower than expected download speeds, it is most likely a current issue with Cruzio’s connection to the internet and not a localized problem with your own radio or equipment.

We hope to have this fixed as soon as possible.

Customers that are affected:
– Enterprise and Business Broadband wireless and in-building customers in the Santa Cruz, Seabright, Live Oak, Scotts Valley, Capitola, Aptos, and Watsonville areas
– Colocation customers at 877 Cedar
– Cruzioworks coworking and office customers at 877 Cedar

Customers that will not be affected:
– Enterprise and Business Broadband wireless customers in the San Jose / South Bay areas
– All Velocity customers
– All DSL customers
– All dial-up customers
Thank you for your patience, we are working to have your internet connection back up to normal speeds as soon as possible.

2015-11-18 @ 11:45AM – Backhaul connectivity issues

Cruzio network engineers have identified a problem with our upstream connection out to the internet for specific locations.  This is due to a connectivity issue with our upstream provider for these locations.

If you are currently experiencing loss of connectivity, it is most likely a current issue with Cruzio’s connection to the internet and not a localized problem with your own radio or equipment.

We hope to have this fixed as soon as possible.

Customers that are affected:
– Enterprise & Business Broadband customers in the San Jose, Watsonville, and some Scotts Valley (El Pueblo Rd. & Weston Rd.) areas.

Customers that will not be affected:
– All Velocity, DSL, and dial-up customers in San Jose, Watsonville, and some Scotts Valley areas.
Thank you for your patience, as we are working with our upstream provider to have this fixed as soon as possible.