Cruzio engineers have advised issues with upstream equipment are currently affecting telephony services for some customers in Half Moon Bay. Repair crews have been dispatched to assess the situation, and we will continue to update this status with more information as it becomes available.
7/18/24 6:00AM – PG&E Outages affecting some customers in Santa Cruz
Cruzio engineers are currently assessing a large power outage affecting connectivity for some customers in Santa Cruz. The currently estimated time for restoration is 9:15am. We will continue to update this status with more information as it becomes available.
7/16/2024 3:15pm – Outage effecting some customers in Black Mountain area [UPDATE]
Engineers have restored services for some affected customers but are still working to restore services for all customers in the Black Mountain area.
7/16/2024 12pm – Outage effecting some customers in Black Mountain area
We are currently experiencing an outage in the Black Mountain area that may effect some customers. Engineers are currently working to resolve the issues. Updates will be posted as we get more information.
7/12/2024 10:30AM – Outages Affecting some Wireless customers in Woodside & Bear Gulch areas
Cruzio engineers are investigating outages affecting upstream equipment serving some customers in the Woodside and Bear Gulch areas, and are currently assessing the situation further. We will continue to update this network status with more information as it becomes available.
7/12/2024 10AM – 11AM – Emergency Maintenance affecting some Wireless Pro customers in Westside Santa Cruz
Cruzio engineers will be conducting emergency maintenance Friday 7/12/2024 from 10AM to 11AM, on infrastructure that serves some Wireless Pro customers in westside Santa Cruz. Affected customers may experience brief periods of downtime while our technicians complete this work.
7/11/2024 12:00PM – Outage affecting wireless customers in the Santa Cruz area[RESOLVED]
Cruzio engineers have mitigated an issue causing an outage for some wireless customers in the Santa Cruz area. Service should now be online, if you are continuing to experience problems please contact our friendly Technical Support team at 831-459-6301 ext 3.
7/11/2024 10:15AM – Degraded Performance for some Wireless Pro Customers in Santa Cruz [RESOLVED]
Cruzio engineers have resolved an issue causing inconsistent and degraded service for some customers in Santa Cruz.
7/11/2024 9:00AM – Degraded Performance for some Wireless Pro Customers in Santa Cruz
Cruzio engineers have identified an issue affecting upstream equipment serving some Wireless Pro customers in Santa Cruz, and are working to resolve the problem. Affected customers will experience slower speeds and intermittent connectivity. We will update this network status as more information becomes available.
7/11/2024 5:00AM – Outage affecting wireless customers in the Santa Cruz area
Cruzio engineers have identified an issue causing outages for wireless customers in Santa Cruz. We are working hard to fix the issue, but have no ETA at this time. We will update this network status as more information becomes available.